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How to Check Data / STV / Main account Balance in BSNL Prepaid Mobile?

BSNL Kerala Circle is all set to commission it's new IN (Intelligent Network) for prepaid mobile customers. BSNL is already in the process of upgrading their network elements to the latest version through the GSM Phase VII expansion project.


The major changes are in the prepaid stv balance enquiry short code, SMS Key words (SMS short codes) and the SMS number for the activation of STVs through SMS. The current number 53733 will be changed to 123

To know Own Mobile Number : Dial *888# 
To know Prepaid Account Balance : Dial *123# or Dial *124#
To know STV Balance : Dial 124*2# or Send sms STVENQ to 123

The migration of prepaid numbers to this new IN (Phase VII - Alcatel IN) will be done in phased manner during this month of December. 

The new IN offers USSD selfcare service (through *124#) which enables a prepaid customers to check their balance, activate STVs, change the current prepaid mobile plan, Friends & Family number change etc. USSD selfcare service can be accessed by dialling *124#.

Changes in the current procedures are:
  1. Cumulative topup facility for validity extension is not available for New Mithram Plan.
  2. Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated. However on migration to ALU, the data validity will be extended for 30 days with available data volume on date. The customer has to consume the available volume within this period.
New USSD Selfcare Services for BSNL Prepaid Mobile Customers of Kerala Circle

ALU IN USSD:   Dial *124#
Press 1 for balance
Main A/c balance Rs.10.0000  Exp: Date: 31/12/2014 Plan: Pyari Jodi, Press 9 to go back to Main Menu or 0 to exit
Press 2 for Recharge Press 1 for Voucher Recharge
Pls enter your 18 digit secret code followed by #
Press 2 for Third party recharge Dial the target mobile No & secret code in <10 digit number>*<18 digit secret code># format
Press 9  to go back Returns to previous menu 
Press 0  to exit Exit 
Press 3 for STV Press 1 for STV enquiry Displays STV details 
Press 2 for STV subscribe Please choose STV type 1 GPRS 2 Voice 3 SMS 4 ROAM 5 COMBO 6 ISD.  Enter your choice
Press 9  to go back to main menu Returns to previous menu 
Press 0  to exit Exit  
Press 4  for FNF Press 1 for FNF view On your FNF list you have: 9443100123.  Press 9 to go back to main menu or 0 to exit
Press 2 for FNF add Enter the 10 digit number followed by #
Press 3 for FNF Modify Enter the old and new number in <old number>*<new number>#
Press 9  to go back to main menu Returns to previous menu  
Press 0  to exit Exit  
Press 5  for Plan Change Please Choose new tariff plan name:1.  New Mithram  2 Per Sec etc.

New SMS Keywords for BSNL Prepaid Mobile Customers of Kerala Circle

New SMS keywords for Local / STD Calling STVs
New SMS keywords for ISD STVs

New SMS keywords for Prepaid Plan Vouchers

Other SMS KEY Words
Description SMS Keyword
For Last 5 CDR LAST5
For FNF Add FFE<10 digit number>
For Pyari Jodi Landline Add FFL<11 digit number>
For Jai Jawan (Para Military) Add PMF<10 digit number>
To list registered FNF FNFLIST
To list eligible plan for migration PLANLIST
For balance enquiry BAL
For Voucher Recharge RC<18 digit secret code>

The integration of new IN will help BSNL to provide better and more reliable service to it's esteemed customers. Please share your views and opinions regarding the commissioning of new IN and introduction of USSD selfcare service for BSNL prepaid customers.

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