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Sunday, November 2, 2014

BSNL Offers Free SMS Alert Services to Landline and Broadband Customers for Fault Booking and Bill Enquiry

India's Largest Landline and Broadband service provider and state run PSU, Bharat Sanchar Nigham Limited (BSNL) has launched Free SMS services to Fixed Line (Landline) and Broadband customers.

bsnl-landline

BSNL Landline / Broadband subscribers will get Free SMS services on their Mobile numbers (BSNL/Non-BSNL) for Landline Invoice generated, Land line Fault booking, Fault clearance, Payment Reminder, Broadband Usage alert for limited plans and Payment acknowledgements.

BSNL subscribers can register their mobile number and email id through their nearest BSNL customer service centers also.

In order to enable customers to keep their contact information updated without visiting the CSC, mobile number and / or email id registrations / changes are now offered via SMS also. BSNL CDR System - a new billing system, would then carry all correspondence from / to these mobile and email only.

Process for Registration (Mobile and / or Email ID) and Fault Booking

Steps for Registering Only Mobile Number

Send SMS to 53334 in the following format from the mobile number to be registered.


REG<space><STD Code-Telephone No><space><Customer Id> 

OR

REG<space><STD Code-Telephone No><space><Billing Account Number>

Steps for Registering Only Email Id

Send SMS to 53334 in the following format from the registered mobile number.


EMAIL<space><STD Code-Telephone No><space><Email Id>

Steps for Registering  Mobile Number and Email Id together

Send SMS to 53334 in the following format from the mobile number to be registered (Email ID is optional).


REG<space><STD Code-Telephone No><space><Customer Id><space><Email Id>   

OR

REG<space><STD Code-Telephone No><space><Billing Account Number><space><Email Id>

Steps for Registering Bill through Email Only

Send SMS to 53334 in the following format from the registered mobile number.

EMS<space><Billing Account Number><space><Email Id>

Landline and Broadband Fault Booking throgh SMS


BSNL Customers can currently book their Landline and Broadband faults by calling 198 / CSC.  This functionality is now being enabled via the SMS channel as part of this initiative.

SMS shall be sent from the customers registered Mobile Number and shall specify the Landline number (associated with the broadband in case of a broadband fault) on which fault is to be booked.  A response message is then sent back to the customer on the customers registered mobile with the docket number created.


Process for Landline and Broadband Fault Booking Through SMS



Steps for booking a Landline Related Complaint

Send SMS to 53334 in the following format from the registered mobile number.

FLT<space><STD Code-Telephone No>

Steps for Booking a Broadband Related complaint

 Send SMS to 53334 in the following format from the registered mobile number.  


BFT<space><STD Code-Telephone No>

Bill Enquiry: Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number or the billing account number.  Message will then be processed as above and bill details will be sent back to the registered mobile.


Steps for Checking the Outstanding Amount in the Latest Telephone Bill

Send SMS to 53334 in the following format from the mobile number to be registered


BILL<space><STD Code-Telephone No>


     OR


BILL<space><Billing Account Number>

LIST Keyword

Customers can get the list of enabled keywords in the SMS gateway by sending LIST to the designated short code. On receiving the request, the SMS gateway will send the list of enabled keywords to the mobile number.

HELP Keyword 

Customers can get the format of a keyword by sending HELP to the designated short code. On receiving the request, the CMS gateway will send the help text configured for the keyword to the mobile number.

For Invalid Formats or Invalid Telephone Numbers, a Regret Message is sent back to the customer.

Internet Users can get SMS Services for Landline/Broadband services by registering through Online Selfcare Portal
All the above mentioned services are offered free of cost to all BSNL Customers in all the telecom circles in India.

Dear readers, have you ever faced difficulties in registering BSNL Landline/Broadband complaint? How many of you have registered their Mobile Number / E-mail id with BSNL? Whether these services are really helping BSNL Customers?

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