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Wednesday, December 24, 2014

Exclusive: BSNL Kerala Circle upgraded it's Prepaid Mobile Intelligent Network (IN) to improve Call Handling Efficiency

BSNL Kerala Circle has commissioned it's new Intelligent Network (IN) at Trichy for handling prepaid mobile customers. The new IN switch costs Rs.40 crore and it can handle around 82.5 Million calls at a time. This switch has got 4 times higher capacity than the old IN switch which was at Paravur.

bsnl-new-prepaid-in-trichy

The migration of all prepaid mobile numbers of Kerala circle to Trichy IN was done in a phased manner. The migration process was started on 16-12-2014 and has completed on 23-12-2014. There are changes in the SMS key words and USSD short codes for prepaid mobile customers.

Since this new IN switch at Trichy has got 4 times higher capacilty than the old one, this upgradation will reduce the complaints about BSNL Mobile services to a great extent.

After the implementation of Mobile Number Portability (MNP), BSNL Kerala circle has got tremendous response from the public. Around 9.92 Lakhs of New Mobile Customers joined BSNL Network from other operators through MNP while 3.35 Lakhs of existing customers left BSNL.

The major changes are in the prepaid STV balance enquiry short code, SMS Key words (SMS short codes) and the SMS number for the activation of STVs through SMS. Services associated with the number 53733 has been changed to 123. Prepaid STV balance enquiry short code will be *124*2# ( or send sms STVENQ to 123). 

To know Own Mobile Number : Dial *888#
To know Prepaid Account Balance : Dial *123# or Dial *124#
To know STV Balance : Dial 124*2# or Send sms STVENQ to 123

The new IN also offers USSD selfcare service (through *124#) which enables a prepaid customers to check their balance, activate STVs, change the current prepaid mobile plan, Friends & Family number change etc. USSD selfcare service can be accessed by dialling *124#.

Changes in the current procedures are:
  • Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated. 
New USSD Selfcare Services for BSNL Prepaid Mobile Customers of Kerala Circle

ALU IN USSD:   Dial *124#
Press 1 for balance
Main A/c balance Rs.10.0000  Exp: Date: 31/12/2014 Plan: Pyari Jodi, Press 9 to go back to Main Menu or 0 to exit
Press 2 for Recharge Press 1 for Voucher Recharge
Pls enter your 18 digit secret code followed by #
Press 2 for Third party recharge Dial the target mobile No & secret code in <10 digit number>*<18 digit secret code># format
Press 9  to go back Returns to previous menu 
Press 0  to exit Exit 
Press 3 for STV Press 1 for STV enquiry Displays STV details 
Press 2 for STV subscribe Please choose STV type 1 GPRS 2 Voice 3 SMS 4 ROAM 5 COMBO 6 ISD.  Enter your choice
Press 9  to go back to main menu Returns to previous menu 
Press 0  to exit Exit  
Press 4  for FNF Press 1 for FNF view On your FNF list you have: 9443100123.  Press 9 to go back to main menu or 0 to exit
Press 2 for FNF add Enter the 10 digit number followed by #
Press 3 for FNF Modify Enter the old and new number in <old number>*<new number>#
Press 9  to go back to main menu Returns to previous menu  
Press 0  to exit Exit  
Press 5  for Plan Change Please Choose new tariff plan name:1.  New Mithram  2 Per Sec etc.

New SMS Keywords for STV Activation

To activate STVs, send the new STV Code to 123. Now customers may dial a single USSD short code *124*2# to get the details of all activated STVs (VOICE/COMBO/DATA/SMS/ISD). To get STV balance can through SMS, send STVENQ to 123.  

Details of new SMS activation codes of STVs are given below:

New SMS keywords for Prepaid Plan Vouchers for Migration

Prepaid Plan Vouchers MRP (Rs) Validity (Days) Old STV Code New STV Code
Per Second Plan 36 180 PV36 PLAN SEC
Per Minute Plan 37 180 PV37 PLAN MIN
Mithram Plan 49 180 PV49 PLAN MITHRAM
Pyari Jodi Plan 75 180 PV75 PLAN PYARI
Roam Free Plan 199 180 PV199 PLAN RTPFR199
Roaming Plan 46 180 PV46 PLAN RTP46
Jai Jawan Plan 99 30 PV99 PLAN JAWAN
Annual Data Plan 1251 1251 365 PV1251 PLAN DATA1251
Annual Data Plan 2299 2299 365 PV2299 PLAN DATA2299
Annual Data Plan 3299 3299 365 PV3299 PLAN DATA3299

New SMS keywords for CDR / FNF Change / Balance Enquiry...

Other SMS KEY Words
Description SMS Keyword
For Last CDR LAST
For Last 5 CDR LAST5
For FNF Add FFE<10 digit number>
For FNF Modification FFM<OLD NUMBER><NEW NUMBER>
For Pyari Jodi Landline Add FFL<11 digit number>
For Jai Jawan (Para Military) Add PMF<10 digit number>
To list registered FNF FNFLIST
To list eligible plan for migration PLANLIST
For balance enquiry BAL
For Voucher Recharge RC<18 digit secret code>

The integration of new IN will help BSNL to provide better and more reliable service to prepaid mobile customers. Please share your views and opinions regarding the commissioning of new IN and introduction of USSD selfcare service for BSNL prepaid customers.

5 comments:
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  1. It is far better now.

    ReplyDelete
  2. What's the way to make a complaint while Roaming. My balance from pyari jodi gets deducted Re.1 daily

    ReplyDelete
    Replies
    1. Dear PD,

      Just dial 1503 or 155223....see more details @ http://www.keralatelecom.info/p/bsnl-toll-free-customer-care-numbers.html

      Delete
  3. തരിഫും ടോപ്‌ അപ്പും സംബന്ധിച്ച് പുതിയ വാർത്തകൾ പ്രസിദ്ധീകരിക്കുമ്പോൾ ഇതുമായി ബന്ധപ്പെട്ട പഴയവ സൈറ്റിൽ നിന്നും പിൻവലിച്ചാൽ ആളുകൾക്ക് ഉണ്ടാകുന്ന ആശയക്കുഴപ്പം ഒഴിവാക്കാൻ കഴിയും.

    ReplyDelete
    Replies
    1. Dear Friend,

      Thanks for your valuable feedback. Updated Tariff details are available under the Tariff Section. We will try our level best to remove old news about tariff plans and offers. Please do check the Tariff Section for the latest offers.

      Delete