Exclusive: BSNL Kerala Circle upgraded it's Prepaid Mobile Intelligent Network (IN) to improve Call Handling Efficiency

BSNL Kerala Circle has commissioned it's new Intelligent Network (IN) at Trichy for handling prepaid mobile customers. The new IN switch costs Rs.40 crore and it can handle around 82.5 Million calls at a time. This switch has got 4 times higher capacity than the old IN switch which was at Paravur.

The migration of all prepaid mobile numbers of Kerala circle to Trichy IN was done in a phased manner. The migration process was started on 16-12-2014 and has completed on 23-12-2014. There are changes in the SMS key words and USSD short codes for prepaid mobile customers.

Since this new IN switch at Trichy has got 4 times higher capacilty than the old one, this upgradation will reduce the complaints about BSNL Mobile services to a great extent.

After the implementation of Mobile Number Portability (MNP), BSNL Kerala circle has got tremendous response from the public. Around 9.92 Lakhs of New Mobile Customers joined BSNL Network from other operators through MNP while 3.35 Lakhs of existing customers left BSNL.

The major changes are in the prepaid STV balance enquiry short code, SMS Key words (SMS short codes) and the SMS number for the activation of STVs through SMS. Services associated with the number 53733 has been changed to 123. Prepaid STV balance enquiry short code will be *124*2# ( or send sms STVENQ to 123). 

To know Own Mobile Number : Dial *888#

To know Prepaid Account Balance : Dial *123# or Dial *124#

To know STV Balance : Dial 124*2# or Send sms STVENQ to 123

The new IN also offers USSD selfcare service (through *124#) which enables a prepaid customers to check their balance, activate STVs, change the current prepaid mobile plan, Friends & Family number change etc. USSD selfcare service can be accessed by dialling *124#.

Changes in the current procedures are:

• Cumulative topup facility for validity extension is not available for New Mithram Plan. Validity will be given for all top up recharge for a maximum period of 180 days. (Top Up 10 offers 9 days  validity, Top Up 20 offers 18 days validity and so on.)

• Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated. 

New USSD Selfcare Services for BSNL Prepaid Mobile Customers of Kerala Circle

ALU IN USSD:   Dial *124#
Press 1 for balance		Main A/c balance Rs.10.0000  Exp: Date: 31/12/2014 Plan: Pyari Jodi, Press 9 to go back to Main Menu or 0 to exit
Press 2 for Recharge	Press 1 for Voucher Recharge	Pls enter your 18 digit secret code followed by #
	Press 2 for Third party recharge	Dial the target mobile No & secret code in <10 digit number>*<18 digit secret code># format
	Press 9  to go back	Returns to previous menu
	Press 0  to exit	Exit
Press 3 for STV	Press 1 for STV enquiry	Displays STV details
	Press 2 for STV subscribe	Please choose STV type 1 GPRS 2 Voice 3 SMS 4 ROAM 5 COMBO 6 ISD.  Enter your choice
	Press 9  to go back to main menu	Returns to previous menu
	Press 0  to exit	Exit
Press 4  for FNF	Press 1 for FNF view	On your FNF list you have: 9443100123.  Press 9 to go back to main menu or 0 to exit
	Press 2 for FNF add	Enter the 10 digit number followed by #
	Press 3 for FNF Modify	Enter the old and new number in <old number>*<new number>#
	Press 9  to go back to main menu	Returns to previous menu
	Press 0  to exit	Exit
Press 5  for Plan Change		Please Choose new tariff plan name:1.  New Mithram  2 Per Sec etc.

New SMS Keywords for STV Activation

To activate STVs, send the new STV Code to 123. Now customers may dial a single USSD short code *124*2# to get the details of all activated STVs (VOICE/COMBO/DATA/SMS/ISD). To get STV balance can through SMS, send STVENQ to 123.  

Details of new SMS activation codes of STVs are given below:

• New SMS keywords for Local / STD Calling STVs

• New SMS keywords for Unlimited Calling STVs 

• New SMS keywords for Free SMS STVs

• New SMS keywords for 3G / 2G Data Offers

• New SMS keywords for ISD STVs

New SMS keywords for Prepaid Plan Vouchers for Migration

Prepaid Plan Vouchers	MRP (Rs)	Validity (Days)	Old STV Code	New STV Code
Per Second Plan	36	180	PV36	PLAN SEC
Per Minute Plan	37	180	PV37	PLAN MIN
Mithram Plan	49	180	PV49	PLAN MITHRAM
Pyari Jodi Plan	75	180	PV75	PLAN PYARI
Roam Free Plan	199	180	PV199	PLAN RTPFR199
Roaming Plan	46	180	PV46	PLAN RTP46
Jai Jawan Plan	99	30	PV99	PLAN JAWAN
Annual Data Plan 1251	1251	365	PV1251	PLAN DATA1251
Annual Data Plan 2299	2299	365	PV2299	PLAN DATA2299
Annual Data Plan 3299	3299	365	PV3299	PLAN DATA3299

New SMS keywords for CDR / FNF Change / Balance Enquiry...

Other SMS KEY Words
Description	SMS Keyword
For Last CDR	LAST
For Last 5 CDR	LAST5
For FNF Add	FFE<10 digit number>
For FNF Modification	FFM<OLD NUMBER><NEW NUMBER>
For Pyari Jodi Landline Add	FFL<11 digit number>
For Jai Jawan (Para Military) Add	PMF<10 digit number>
To list registered FNF	FNFLIST
To list eligible plan for migration	PLANLIST
For balance enquiry	BAL
For Voucher Recharge	RC<18 digit secret code>

The integration of new IN will help BSNL to provide better and more reliable service to prepaid mobile customers. Please share your views and opinions regarding the commissioning of new IN and introduction of USSD selfcare service for BSNL prepaid customers.