BSNL Kerala Circle has commissioned it’s new Intelligent Network (IN) at Trichy for handling prepaid mobile customers. The new IN switch costs Rs.40 crore and it can handle around 82.5 Million calls at a time. This switch has got 4 times higher capacity than the old IN switch which was at Paravur. 
The migration of all prepaid mobile numbers of Kerala circle to Trichy IN was done in a phased manner. The migration process was started on 16-12-2014 and has completed on 23-12-2014. There are changes in the SMS key words and USSD short codes for prepaid mobile customers.
Since this new IN switch at Trichy has got 4 times higher capacilty than the old one, this upgradation will reduce the complaints about BSNL Mobile services to a great extent.
After the implementation of Mobile Number Portability (MNP), BSNL Kerala circle has got tremendous response from the public. Around 9.92 Lakhs of New Mobile Customers joined BSNL Network from other operators through MNP while 3.35 Lakhs of existing customers left BSNL.
The major changes are in the prepaid STV balance enquiry short code, SMS Key words (SMS short codes) and the SMS number for the activation of STVs through SMS. Services associated with the number 53733 has been changed to 123. Prepaid STV balance enquiry short code will be *124*2# ( or send sms STVENQ to 123).
To know Own Mobile Number : Dial *888#
To know Prepaid Account Balance : Dial *123# or Dial *124#
To know STV Balance : Dial 124*2# or Send sms STVENQ to 123
The new IN also offers USSD selfcare service (through *124#) which enables a prepaid customers to check their balance, activate STVs, change the current prepaid mobile plan, Friends & Family number change etc. USSD selfcare service can be accessed by dialling *124#.
Changes in the current procedures are:
- Cumulative topup facility for validity extension is not available for New Mithram Plan. Validity will be given for all top up recharge for a maximum period of 180 days. (Top Up 10 offers 9 days validity, Top Up 20 offers 18 days validity and so on.)
- Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated.
New USSD Selfcare Services for BSNL Prepaid Mobile Customers of Kerala Circle
ALU IN USSD: Dial *124# | ||
Press 1 for balance | Main A/c balance Rs.10.0000 Exp: Date: 31/12/2014 Plan: Pyari Jodi, Press 9 to go back to Main Menu or 0 to exit | |
| Press 2 for Recharge | Press 1 for Voucher Recharge | Pls enter your 18 digit secret code followed by # |
| Press 2 for Third party recharge | Dial the target mobile No & secret code in <10 digit number>*<18 digit secret code># format | |
| Press 9 to go back | Returns to previous menu | |
| Press 0 to exit | Exit | |
| Press 3 for STV | Press 1 for STV enquiry | Displays STV details |
| Press 2 for STV subscribe | Please choose STV type 1 GPRS 2 Voice 3 SMS 4 ROAM 5 COMBO 6 ISD. Enter your choice | |
| Press 9 to go back to main menu | Returns to previous menu | |
| Press 0 to exit | Exit | |
| Press 4 for FNF | Press 1 for FNF view | On your FNF list you have: 9443100123. Press 9 to go back to main menu or 0 to exit |
| Press 2 for FNF add | Enter the 10 digit number followed by # | |
| Press 3 for FNF Modify | Enter the old and new number in <old number>*<new number># | |
| Press 9 to go back to main menu | Returns to previous menu | |
| Press 0 to exit | Exit | |
| Press 5 for Plan Change | Please Choose new tariff plan name:1. New Mithram 2 Per Sec etc. | |
New SMS Keywords for STV Activation
To activate STVs, send the new STV Code to 123. Now customers may dial a single USSD short code *124*2# to get the details of all activated STVs (VOICE/COMBO/DATA/SMS/ISD). To get STV balance can through SMS, send STVENQ to 123.
Details of new SMS activation codes of STVs are given below:
New SMS keywords for Prepaid Plan Vouchers for Migration
| Prepaid Plan Vouchers | MRP (Rs) | Validity (Days) | Old STV Code | New STV Code |
| Per Second Plan | 36 | 180 | PV36 | PLAN SEC |
| Per Minute Plan | 37 | 180 | PV37 | PLAN MIN |
| Mithram Plan | 49 | 180 | PV49 | PLAN MITHRAM |
| Pyari Jodi Plan | 75 | 180 | PV75 | PLAN PYARI |
| Roam Free Plan | 199 | 180 | PV199 | PLAN RTPFR199 |
| Roaming Plan | 46 | 180 | PV46 | PLAN RTP46 |
| Jai Jawan Plan | 99 | 30 | PV99 | PLAN JAWAN |
| Annual Data Plan 1251 | 1251 | 365 | PV1251 | PLAN DATA1251 |
| Annual Data Plan 2299 | 2299 | 365 | PV2299 | PLAN DATA2299 |
| Annual Data Plan 3299 | 3299 | 365 | PV3299 | PLAN DATA3299 |
New SMS keywords for CDR / FNF Change / Balance Enquiry…
Other SMS KEY Words | |
| Description | SMS Keyword |
| For Last CDR | LAST |
| For Last 5 CDR | LAST5 |
| For FNF Add | FFE<10 digit number> |
| For FNF Modification | FFM<OLD NUMBER><NEW NUMBER> |
| For Pyari Jodi Landline Add | FFL<11 digit number> |
| For Jai Jawan (Para Military) Add | PMF<10 digit number> |
| To list registered FNF | FNFLIST |
| To list eligible plan for migration | PLANLIST |
| For balance enquiry | BAL |
| For Voucher Recharge | RC<18 digit secret code> |
The integration of new IN will help BSNL to provide better and more reliable service to prepaid mobile customers. Please share your views and opinions regarding the commissioning of new IN and introduction of USSD selfcare service for BSNL prepaid customers.
5 Comments
It is far better now.
What's the way to make a complaint while Roaming. My balance from pyari jodi gets deducted Re.1 daily
Dear PD,
Just dial 1503 or 155223….see more details @ http://www.keralatelecom.info/p/bsnl-toll-free-customer-care-numbers.html
തരിഫും ടോപ് അപ്പും സംബന്ധിച്ച് പുതിയ വാർത്തകൾ പ്രസിദ്ധീകരിക്കുമ്പോൾ ഇതുമായി ബന്ധപ്പെട്ട പഴയവ സൈറ്റിൽ നിന്നും പിൻവലിച്ചാൽ ആളുകൾക്ക് ഉണ്ടാകുന്ന ആശയക്കുഴപ്പം ഒഴിവാക്കാൻ കഴിയും.
Dear Friend,
Thanks for your valuable feedback. Updated Tariff details are available under the Tariff Section. We will try our level best to remove old news about tariff plans and offers. Please do check the Tariff Section for the latest offers.