BSNL allows concessions for special categories of customers. Concession includes discount in registration, monthly rental and installation charges.
| BSNL Telephone Concessions for Special Categories | ||||
| Concessional Group | Registration Charges | Rental Charges | Installation Charges | Remarks |
| Freedom Fighters | NIL | 50% of normal rental | NIL | Same concession is also applicable to Widows of freedom fighters |
| War Widows/ Disabled Soldiers | NIL | 50% of normal rental | NIL | NA |
| War Widows of Central Armed Police Forces(CAPFs),Assam Rifles(AR) and Central Police Organization (CPOs) | NIL | 50% of normal rental | NIL | NA |
| Blind Persons | Full charges | 50% of normal rental | Full charges | 50% of annual advance rental |
| Sr.Citizens | NIL | Full charges | Full charges | Transferable in the name of spouse after death in General Category |
| Retired DoT employees | NIL | NIL | Full charges where actual installation is involved | Free calls Group A-1000 | Free calls Group B- 500 | +admissible Group C- 300 | to normal Group D- 200 | subscribers |
| Serving DoT employees | NIL | NIL | NIL | Free calls as admissible to normal subscriber |
| Recognized Educational Institutions | Full charges | 75% of normal rental | Full charges | Concession applicable on maximum 2 connections |
