BSNL has decided to improve its customer service by directly receiving feedback and suggestions from customers through social media platforms like Facebook & Twitter. In one such initiative, BSNL Customers in Kerala Telecom Circle may directly interact with BSNL Kerala Head Shri. R Mani ITS on Wednesday, 3rd May 2017 from 2.30 pm to 3.30 pm.
As per the latest information, customers in Kerala circle may personally interact and share feedback with BSNL Kerala Circle CGM (Chief General Manager) on 03-05-2017. Customers may follow CGM on his twitter handle @cgmbsnlkerala and tweet their queries using hash tag #TalkToCGMBSNLKL between 2.30 pm and 3.30 pm.
Dear Customers,
You can tweet your queries to me using #TalkToCGMBSNLKL on 3rd May from 2.30 PM to 3.30 PM.— CGM, BSNL Kerala (@cgmbsnlkerala) April 29, 2017
As we reported last year, BSNL CMD Shri. Anupam Srivastava launched BSNL’s First Twitter Town Hall on 21st September 2016, by personally receiving feedback / suggestions / complaints from customers in Kerala Circle. That was the first of its kind initiatives for BSNL customers all over India.
On 3rd May 2017, the Chief General Manager will be available to interact with BSNL customers and facilitate in addressing their grievances. During the Live session, customers may give their valuable suggestions and feedback which may improve BSNL’s customer satisfaction and quality of services.
Dear readers, please share your views and opinions about this customer oriented initiative taken by BSNL via comments with us.
