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08 June 2021

TRAI Report : BSNL is selected as the best mobile network in India with highest Voice Quality even during Covid-19 pandemic period

BSNL Mobile Network is once again selected as the best network in India with highest voice quality as per the latest TRAI report.  As compared to all other private mobile operators in India, BSNL mobile network got maximum voice quality rating of 4.0 which is followed by Vodafone with rating of 3.9 in May 2021.


BSNL Mobile Network is selected as the best network with highest Voice Quality in India as per latest TRAI Report

TRAI Analytics Portal collects data / feedback from customers of mobile telecom operators through - My Call App - and these reports are generated based on customer feedback only. Hence, we can assure that the voice quality of BSNL Mobile Services is the best available in India even during these pandemic period. All private mobile operators including the market leader Jio is far behind BSNL in terms of Voice Quality. Jio got customer rating of just 2.3/5 only for voice quality in the month of May 2021.

Average Rating Trend from March 2021 to May 2021

Average Rating Trend from March 2021 to May 2021

BSNL Mobile Network : Got maximum customer rating for Superior Voice Qulaity even during the Second Wave of Covid 19

From the average call quality rating from March 2021 to May 2021, we can see that, voice quality rating of BSNL Mobile network is continuously increasing. Same increasing patter is observed for Vodafone also. At the same period, voice quality rating for all other private mobile operators viz - Reliance Jio, Airtel and Idea is following a steep decline pattern. It means, during the second wave of Covid-19, all major private operators failed to meet customer expectation on Voice Call Quality. Now let us see detailed call quality experience of all major mobile networks in May 2021.


BSNL Mobile Network is selected as the best network with highest Voice Quality in India as per latest TRAI Report

Call Quality Experience in May 2021 for BSNL

In May 2021, 85.07% customers of BSNL experienced Satisfactory voice quality whereas 10.79% customers experience poor voice quality and just 4.14% customers experience Voice Call Drop.



BSNL Mobile Network is selected as the best network with highest Voice Quality in India as per latest TRAI Report

Call Quality Experience in May 2021 for IDEA

In May 2021, 41.4% customers of Idea experienced Call drop and 25.96% customers experienced poor voice quality. Around 32.63% customers experienced Satisfactory voice quality in Idea mobile network in May 2021.



BSNL Mobile Network is selected as the best network with highest Voice Quality in India as per latest TRAI Report

Call Quality Experience in May 2021 for JIO

In the case of market leader Jio, around 33.53% customers experienced Call drop and 18.05% customers experienced poor voice quality. Nearly 48.42% customers are satisfied with Jio's voice quality in May 2021.


BSNL Mobile Network is selected as the best network with highest Voice Quality in India as per latest TRAI Report

Call Quality Experience in May 2021 for VODAFONE

For Vodafone, more than 74.89% customers are satisfied with voice quality & 18.5% customers experienced poor voice quality. Just 6.61% customers faced call drop issue in Vodafone network.


BSNL Mobile Network is selected as the best network with highest Voice Quality in India as per latest TRAI Report

Call Quality Experience in May 2021 for AIRTEL


More than 67.89% customer are satisfied with voice quality of Airtel mobile network and around 22.04% customers felt poor voice quality. 10.47% customers of Airtel faced severe call drop issue in the month of May 2021.


BSNL is the most trusted telecom operator in the country with highest voice quality ratings by it's customers all over India. We can trust BSNL mobile network not only in indoor purposes (like in Home / Offices) but also while in travelling anywhere in the country.  BSNL mobile network covers the nook and corner of the country i.e., from Kashmir to Kanyakumari. BSNL is the only operator which proved to be the most dependable operator in difficult situations like - floods, landslides etc. 


Read More : BSNL is back on track, crossed 14 lakh Bharat Fiber (FTTH) Broadband connections in May 2021


Dear readers, please do share this latest TRAI My Call customer rating report among all your friends who wish to avail new mobile connection during these pandemic days. This report clearly indicate the better service quality of BSNL Mobile Services even during the most difficult situations.

3 comments:
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  1. Government should support BSNL in rolling out 4G & 5G services.

    ReplyDelete
  2. Can you please me the IP address of tn.ftth.ims.bsnl.in ?

    ReplyDelete

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