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11 May 2021

BSNL revised Safe Custody charges for Bharat Fiber (FTTH), Bharat Air Fiber (BAF), DSL Broadband & Landline connections

Bharat Sanchar Nigam Limited (BSNL) today announced the revised charges for 'Safe Custody' plans for Bharat Fiber (FTTH),  Bharat Air Fiber (BAF), DSL Broadband & Landline connections all over India. As per the latest information the revised Safe Custody charges are applicable with immediate effect across all the telecom circles.


BSNL revised Safe Custody charges for Bharat Fiber (FTTH),  Bharat Air Fiber (BAF), DSL Broadband & Landline connections

BSNL Customers, who do not intend to use their Landline / Broadband / Bharat Fiber (FTTH) / Bharat Air Fiber (BAF) connection for more than three months period and want to ensure that their line or connection is not misused in their absence, can avail the Safe Custody Plan at very nominal charges. The telephone connection and broadband internet service will be disabled for the period of safe custody.

An Official statement from BSNL regarding the rationalization of Safe Custody plans read as follows: - 

The competent authority has decided to streamline the charges of 'Safe Custody'’ plan for the all categories of Voice/standalone/Combo Landline/Broadband connections (DSL/Fibre/AirFibre/) in all the circles as below:- 

BSNL Safe Custody Plan Charges for Bharat Fiber (FTTH), Bharat Air Fiber (BAF), DSL Broadband & Landline Services

(Applicable with effect from 10-05-2021 across all the telecom circles)

Services Safe Custody Charges
Landline on Copper Rs 50/- month for Urban areas
Rs 30/- month for Rural areas
Landline + Broadband on Copper Rs 150/- month for Urban & Rural areas
Fibre Based plans including AirFibre having FMC
below Rs. 801/-
Rs 200/- per month
Fibre Based plans including AirFibre having FMC
above Rs. 801/-
Rs 300/- per month

Terms & conditions for providing 'Safe Custody':-

  • The Safe custody of connection shall be permitted on written request of the subscriber, clearly indicating that the connection is to be kept under ‘Safe Custody’.
  • The minimum safe custody period shall be 3 months.
  • All the Voice connections under Fibre shall be treated as combo during safe custody.
  • Customer will be charged above rates per month from the time of intimation of safe custody to the time of termination of safe custody. Customer shall be educated properly at the time of request initiation.
  • No revenue share shall be paid to Partners for Safe Custody charges.
  • The Modem/CPE/Accessories supplied by the BSNL/Partners (i.e. not customer owned) shall be recovered from the customer for keeping the same under safe custody.
  • If ‘half yearly / annual /biennial /triennial’ payment customer opts to safe custody plan, as is done in other annual payment cases, adjustment credit will be given to the customer for the unutilized period and will get adjusted in the subsequent invoices.
Above charges are excluding GST. The charges will be paid in advance. The above instructions shall be applicable with immediate effect, on regular basis in all the circles.


Frequently Asked Questions on BSNL Safe Custody Plan

1. How to Activate BSNL Safe Custody Plan?

The service shall be permitted only on written request of the authorized subscriber to concerned commercial officer at nearest BSNL Customer Service Center (BSNL CSC) clearly indicating that the connection (Landline / Bharat Fiber / BBoWiFi) is to be kept under 'Safe Custody' from the date. The advance rent also need to be paid at the time of application for the safe custody period.

2. What is the Minimum Period for Safe Custody?

The minimum period of safe custody will be three months. The charges will be paid in advance. The charges are to be paid in advance.

3. When we have to pay BSNL Safe Custody Charges?

The indicated fixed monthly charges shall be levied in the bill. So customers can make the payment after the activation of plan. However, it is always suggested to make the payment in advance at the time of application itself at BSNL Customer Service Center.

4. Whether we have to return the BSNL Accessories on Safe Custody ?

The modem supplied by BSNL or any other related accessories may be recovered from the subscriber along with telephone instrument for keeping the same under safe custody of BSNL.

5. How to restore BSNL landline / Broadband / FTTH connection from Safe Custody?

BSNL landline / broadband / FTTH connection will be released only on written request from the customer. To get their telephone facilities activated, a customer need to submit written request in nearest BSNL Office or BSNL Customer Service Center (BSNL CSC). Customer can choose any plan at the time of restoration of service.

6. Safe Custody Plan for  Half Yearly / Annual Plan opted Customers

If 'half yearly / annual / biennial / triennial' payment customer opts to safe custody plan, as is done in other annual payment cases, adjustment credit will be given to the customer for the unutilized period and will get adjusted in the subsequent invoices.


Dear readers, please share this revised Safe Custody Charges among all your friends and relatives using BSNL Services. How many of you have availed Safe Custody plans from BSNL?

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