National telecom backbone and state run telecom major – Bharat Sanchar Nigam Limited (BSNL) – has decided to conduct Live Twitter sessions (Twitter Town Hall) by BSNL Circle Heads (Circle General Managers) in the month of November 2020. The PSU has decided to conduct Twitter Town Hall in an attempt to address customer complaints and to improve it’s presence in Social Media.
As we reported in last month, BSNL celebrated October 2020 as ‘Customer Delight Month’ as part of BSNL Foundation Day Celebrations 2020. Now, BSNL CMD Sri.PK Purwar has directed all BSNL units to conduct Live Twitter sessions (Twitter Town Hall) at circle level to popularize BSNL presence in Social Media among general public.
LIVE CHAT with CGM CTD on Twitter!! Queries to be raised with #TalkToBSNLCGMCTD or @BSNL_KOTD on 18th November 2020 between 3p.m. to 4p.m.
Please mark time and day in your calendar to tweet queries/Suggestions.
Chat is for Kolkata Customers only. pic.twitter.com/a2EHBu20vu
— BSNL_Kolkata (@BSNL_KOTD) November 12, 2020
@BSNLCorporate LIVE CHAT with CGM Telangana on Twitter!! Queries to be raised with #TalkToBSNLCGMTTelangana or @BSNL_tt
on 25th November 20 between 3p.m. to 4p.m.
Please mark time and day in your calendar to tweet queries/Suggestions. Chat is for Telangana Customers only. pic.twitter.com/WtKK7gBEeo
— BSNL_Telangana (@bsnl_tt) November 16, 2020
|BSNL Twitter Town Hall by Circle Heads (CGMs) in November 2020|
|1||Kolkata||18-11-2020||3.00pm to 4.00pm||#TalkToBSNLCGMCTD|
|2||Kerala||21-11-2020||2.30pm to 3.30pm||#TalkToCGMBSNLKL|
|3||Telangana||25-11-2020||3.00pm to 4.00pm||#TalkToBSNLCGMTTelangana|
BSNL Customers may follow CGMs of the respective telecom circles on their twitter handles and tweet their queries and complaints using hash tag as given in the above table. Three BSNL units – Kolkata, Kerala & Telangana have already announced dates for Live Twitter Sessions as per the above table. All other BSNL units also will declare dates for Twitter Town Hall sessions in the coming days.
Customer Complaint Registration via Twitter Town Hall
BSNL customers may use this opportunity to clear their long pending complaints related to various BSNL services like – BSNL Landline, BSNL Broadband, BSNL FTTH, BSNL Mobile, BSNL 3G, BSNL 4G etc. Customers may also raise their complaints related to BSNL Mobile Coverage issues, BSNL Mobile Call drop issues, poor quality of service, BSNL billing complaints, complaints related to value added services etc., during these live Twitter Sessions.
BSNL Presence in Social Media
BSNL is taking all efforts to solve customer grievances and complaints which were received / registered through BSNL Official Twitter Handles. These social media activities will certainly create a positive perception about BSNL and BSNL Services. These live customer interactions will also help to further popularize social media presence of BSNL among public.
Dear readers, please share your views and opinions about BSNL’s presence in Social Media platforms like Twitter, Facebook, Instagram etc via comments with us. How many of you have tried registering your complaints through BSNL Official Twitter Handles? Please do share your feedback.