BSNL is aggressively providing new Bharat Fiber (FTTH) Broadband connections during this pandemic period all over the country. New Bharat Fiber (FTTH) customers will be having doubts about their first bill amount and bill payment procedure.
Many of our readers were already raised their doubts about the first bill generated for their BSNL FTTH (Bharat Fiber) connection. Now, we will describe in detail the billing process of BSNL FTTH connection and First Bill calculation which include – Installation Charges, Security Deposit, Monthly Charges / Annual Charges, One time Charges, Recurring Charges etc. Since most of these technical terms are not familiar to ordinary customers, they will get confused easily at the time of receipt of first bill from BSNL.
When will I get my first bill for BSNL Bharat Fiber (FTTH) connection?
BSNL Bharat Fiber (FTTH) connections are postpaid – it means – bills will be generated only after usage. While most of the private fiber broadband (FTTH) service providers in your area will be following prepaid billing where a customer has to pay in-advance before he/she actually using the service.
Billing Period of BSNL : Billing period will be from 1st to the last day of every month (i.e., 1st to 30th Day or 1st to 31st Day).
Invoice Date : BSNL will be issuing GST invoices to each and every customer on 6th day of every month. It means, you can expect your BSNL Bharat Fiber (FTTH) bill on 6th day of every month. Now a days, BSNL will not be sending physical copies (printed bill) of invoices by post. Instead, customers will be receiving email (on their registered email ID with BSNL) as well as mobile SMS alerts (on their registered mobile number with BSNL) as and when the invoice is getting generated in BSNL Billing system.
Billing Account Number : Billing account number for your BSNL Bharat Fiber (FTTH) Broadband connection will be displayed on the top right corner of your BSNL FTTH Bill. It is essential to register in BSNL Selfcare Portal. Customers can use BSNL Selfcare portal to manage all your services. This portal can also be used to update your email ID and mobile number. FTTH customers may also change BSNL FTTH broadband plan online to newly announced plans through BSNL Selfcare Portal. Other facilities available through BSNL Selfcare Portal are – online complaint booking, online FTTH usage checking, subscribe to special offers like – discounted price for smart devices such as Google Nest Hub and Google Nest Mini etc.
I got my BSNL Bharat Fiber (FTTH) connection on 18th of last month. Should I pay for the entire month?
BSNL will be issuing Recurring Charges from the date of activation till the last day of previous month. It means, you need to pay only for the proportionate charges i.e., charges from 18th to 30th of previous month.
Eg:- If your plan is Bharat Fiber 500GB CUL Plan with monthly rental of Rs 777/-, the proportionate charges from 18th to 30th of previous month will be calculated as follows :-
- Monthly Rent = Rs 777/-
- Per Day Rent = (Rs 777) /(30 Days) = 25.9;
- Proportionate Charges from 18th to 30th (13 Days) = Rs 25.9 x 13 Days = Rs 336.7
In your BSNL FTTH bill, Rs 336.7 will be displayed as Recurring Charges as the proportionate fixed monthly charge for your BSNL FTTH connection.
What is the Installation Charge for my BSNL FTTH (Bharat Fiber) connection?
BSNL will be charging Rs 500/- as Bharat Fiber (FTTH) Broadband Installation Charge (Onetime Charge) in the first bill only. It will be denoted as Onetime Charges in your BSNL bill. However, you may find two entries in your bill such as – Bharat Fiber Voice Installation Charges : Rs 500/- and Bharat Fiber Voice Installation Charges : Rs 500/-. BSNL will be giving 100% discount on any of these two installation charges and you need to pay only Rs 500/- as installation charge for your BSNL FTTH connection.
NOTE: Installation charges of Rs 500/- will be coming in your first bill even though your connection is provided through LCO (Local Cable Operator) / MSO (Multi System Operator / TIP (Telecom Infrastructure Provider).
What is the Security Deposit for my BSNL FTTH (Bharat Fiber) connection?
BSNL will collect one month plan charge as plan security deposit in first bill which is 100% refundable. There will not be any GST on plan security deposit collected in the first bill. If you have opted for BSNL FTTH Plan 777, then your first bill will contain an entry – Broadband Plan Deposit (BB Plan Deposit) : Rs 777/-. Plan Security deposit is also added under Onetime Charges as displayed in the first page of BSNL FTTH Bill. Plan Security deposit depends on your subscribed tariff plan. It will be Rs 999/- if you have opted for newly launched Bharat Fiber Premium Plan.
Is it possible to get BSNL FTTH modem in rental scheme (ONT Rent)?
Customers may either opt for ONT/ONU Rental Scheme or purchase option for BSNL FTTH (Bharat Fiber) connection. If you are opting for ONT (Fiber Modem / FTTH Modem) rental scheme, you will be charging at the rate of Rs 90 / month as ONT rental in every month. ONT rental amount is also added under Recurring Charges as displayed in the first page of BSNL Bill. If you have already purchased FTTH modem from BSNL/LCO then your bill will not contain ‘ONT Rent’.
ONT Security Deposit : If you are opting for ONT rental scheme for your BSNL FTTH connection, ONT security deposit of Rs 500/- will be charged in your first bill. This amount also will be added under Onetime Charges as displayed in first page of BSNL Bill. For customer opting purchase option, there may not any security deposit component in your BSNL FTTH Bill.
Annual Charges for BSNL FTTH Connection
Instead of monthly scheme, you can also opt for Annual or Higher payment scheme at the time of application itself. Customers opting annual advance payment scheme will get special discount in Installation Charges. It means, customer opting annual / higher payment scheme can avail Rs 500/- discount in their first bill. In addition to this special discount, they may also get one month free service by paying for 12 month’s charges. Similarly by paying for 24 months, you may get service for 27 months and by paying for 36 months, you may get service for 40 months.
|BSNL Bharat Fiber (FTTH) – Annual Advance Payment Scheme|
|Fixed Monthly charges payable in advance in any Bharat Fiber (FTTH) Broadband Plan||Duration of Service Period||Special Benefit to Customers|
|12 Months FMC||13 Months||Free Installation Charges|
|24 Months FMC||27 Months||Free Installation Charges|
|36 Months FMC||40 Months||Free Installation Charges|
How can I pay my BSNL FTTH (Bharat Fiber) Bill?
Customers can pay BSNL FTTH bills online or through offline channels like – BSNL Customer Service Centers or BSNL Retailer shops.
Online Bill Payment : To pay online, just visit BSNL Payment Portal – https://portal2.bsnl.in/myportal/ – or My BSNL App. Customers can only pay for the total invoice amount through online modes of payment.
Offline Bill Payment : BSNL FTTH bills can also be paid directly at BSNL Customer Service Centers or BSNL Bill Payment Counters as well as BSNL authorized Retailer Shops. Customers can make part payment only through BSNL Bill payment counters / BSNL CSCs.
Last Date for the payment of BSNL FTTH Bill? What is Late Fee?
Customers can make payment at any time after the invoice generation on 6th of every month. Pay by Date is the date up to which customers can make payment without any late fee. For all payments done after pay-by-date, 2% of billed amount (minimum Rs 10/-) will be charged as late fee which will be added in your next month invoice (next BSNL Bill).
When BSNL will disconnect my BSNL FTTH connection for non-payment of Bill?
As per the latest information, BSNL has revised schedule of pay-by-date and dunning for landline, broadband and FTTH (Bharat Fiber) connections. Revised pay-by-date is 15th day from invoice date i.e., Pay by Date will be 21st of every month.
Data Barring / Outgoing Barring Date: BSNL will be disconnecting all outgoing calls (for Landline) and data services (for FTTH & Broadband) on 22nd day from invoice date. It means, customers need to pay their BSNL FTTH bill before 28th of every month to avoid barring of data services or outgoing calls (for landline connections).
|BSNL’s revised schedule of pay-by-date and dunning for Landline, Broadband & FTTH|
|Activity||Present Schedule||Revised Schedule for bill issue months – Sept 2020 & Oct 2020|
|South Zone||Except South Zone|
21st day from invoice date
18th day from invoice date
|Outgoing barring (OGB) or Data Barring (for FTTH/Broadband)|
35th day from invoice date
22nd day from invoice date
28th day from invoice date
|Incoming barring (ICB)|
30 days after OGB
15 days after OGB
90 days after OGB
60 days after OGB
60 days after OGB
How can I restore internet connectivity on my BSNL FTTH (Bharat Fiber) connection after data barring?
Customers can make payment of their outstanding amount through any modes – either online or through BSNL counters. For online payment always use BSNL Payment Portal or My BSNL App. Service will be restored normally within 30 minutes after successful payment. (online payment through BSNL Payment Portal / BSNL Counter).
Data barred / outgoing barred customers are advised to pay directly through BSNL Payment Portal instead of Wallet Payment systems like – Google Pay / Amazon Pay etc for immediate re-connection of services. It is because, payment updation to BSNL system and service re-connection will normally take up to 48 hours in all wallet payment systems.
While receiving BSNL FTTH first bill, most of the customers will be astonished to see higher charges because of these different billing components like – Plan Security Deposit and Installation Charges. Out of these, Plan Security Deposit amount which is collected in the first bill is 100% refundable to customers. This security deposit amount collected in first bill will be adjusted with the latest outstanding invoice amount at the time of closure of connection.
Dear readers, please share this valuable information among your friends who have already subscribed to or going to subscribe to BSNL Bharat Fiber (FTTH) connection. If you are still having any doubts or queries about BSNL FTTH First Bill amount, do comment below.