Toll Free Customer Care Number (from BSNL Network)
Toll Free Customer Care Number (from Any Network)
198 / 1500
1800 345 1500
BSNL Landline Bill Information
1800 180 1501
1800 180 1502
BSNL GSM Mobile
1800 180 1503
BSNL Broadband & FTTH (Bharat Fiber)
198 / /12678 / 1504
1800 180 1504
BSNL MPLS & Other Data Services
1800 425 1957
- Open your web browser and just visit BSNL Public Grievance Registration Portal @ http://pgrms.bsnl.co.in/pgs/internet/pgwebregn.asp
- Select Telecom Circle or State
- Fill your details in requisite fields (Name, Address, Place, E-mail Address, Contact No, Telecom SSA/Unit, Grievance-Phone, Grievance Nature, Grievance / Problem in Brief), which is must, to reach to BSNL authorities and a contact with the customer.
- After filling the details, just click on submit then you will get your unique complaint ID. Note down this ID, so that we may follow up the registered complaint in future.
BSNL Customers can also voice their grievances and register in Grievance Cell working in the respective Chief General Manager’s Office by dialing Toll Free number 12727. The grievances to Secondary Switching Areas / Business Areas can register through Toll Free number 12728.
Read More : BSNL Selfcare Portal to manage all BSNL Services Online : How to Register in BSNL Selfcare Portal ?
BSNL Toll Free Customer Care Numbers are common for all the customers of all the States across India. For those who were not satisfied / not solved their pending issues with customer services, he / she can book an online complaint to reach to BSNL higher authorities with BSNL online complaint portal.