To make BSNL services more reliable and trouble free, the PSU introduced an Online Complaint Portal for its Landline, Mobile, Broadband and FTTH customers across all the telecom circles. BSNL Mobile coverage complaints, broadband speed issues etc can also be booked for a speedy resolution.
Customers facing any complaint related to BSNL or BSNL services may lodge their long pending grievances to BSNL higher authorities through BSNL Online Public Grievance (PG) portal. The operator claims that BSNL Circle Level and Corporate Level team will monitor all the complaints registered in the public grievance portal to resolve them within a specific time-frame.
How to use BSNL Online Complaint Portal / Public Grievances (PG) System
1. First you need to Book your complains at BSNL Toll Free Number or BSNL Online Complaint Booking Portal / Selfcare Portal. BSNL has dedicated toll free customer care and complaint booking numbers for each service – Landline , Broadband , FTTH, Mobile, WiMax, CDMA etc. BSNL Toll Free Customer care numbers are given in the below table.
BSNL Toll Free Customer Care Numbers for Complaint Registration
Service Category |
Toll Free Customer Care Number (from BSNL Network) |
Toll Free Customer Care Number (from Any Network) |
BSNL Landline |
198 / 1500 |
1800 345 1500 |
BSNL Landline Bill Information |
1501 |
1800 180 1501 |
BSNL CDMA |
1502 |
1800 180 1502 |
BSNL GSM Mobile |
1503 |
1800 180 1503 |
BSNL Broadband & FTTH (Bharat Fiber) |
198 / /12678 / 1504 |
1800 180 1504 |
BSNL MPLS & Other Data Services |
1800 425 1957 | |
2. If your problem is not resolved within satisfactory time period or BSNL Staff/Officials are not resolving the problem then there is a way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Portal to resolve the issue within a specific time frame.
3. BSNL Employees can also submit their grievances related to transfer / posting, pension, staff matters etc through this portal.
Complaint Booking Procedure through BSNL Online Public Grievance Portal
Booking of compliant on this BSNL Public Grievance Online Complaint Portal is very simple and easy.
- Open your web browser and just visit BSNL Public Grievance Registration Portal @ http://pgrms.bsnl.co.in/pgs/internet/pgwebregn.asp
- Select Telecom Circle or State
- Fill your details in requisite fields (Name, Address, Place, E-mail Address, Contact No, Telecom SSA/Unit, Grievance-Phone, Grievance Nature, Grievance / Problem in Brief), which is must, to reach to BSNL authorities and a contact with the customer.
- After filling the details, just click on submit then you will get your unique complaint ID. Note down this ID, so that we may follow up the registered complaint in future.
How to check status of registered complaint in BSNL Public Grievance Portal?
Customers can check the status of already registered grievance @ http://pgrms.bsnl.co.in/pgs/internet/pgstatuswebregn.asp
BSNL Grievance Registration at BSNL Circle Office & SSA/BA Office
BSNL Customers can also voice their grievances and register in Grievance Cell working in the respective Chief General Manager’s Office by dialing Toll Free number 12727. The grievances to Secondary Switching Areas / Business Areas can register through Toll Free number 12728.
BSNL Public Grievance Registration through Directorate of Public Grievances (DPG)
The Directorate of Public Grievances (DPG) in the Cabinet Secretariat of Government of India Helps to obtain responses to unresolved grievances on matters relating to some Central Government Departments and Organisations.
How to approach DPG ?
Visit https://dpg.gov.in/ and give details of your grievance with copies of supporting document. Your earlier attempts to have the grievance resolved through the grievance redressal mechanism of the department should also be furnished.
Read More : BSNL Selfcare Portal to manage all BSNL Services Online : How to Register in BSNL Selfcare Portal ?
BSNL Toll Free Customer Care Numbers are common for all the customers of all the States across India. For those who were not satisfied / not solved their pending issues with customer services, he / she can book an online complaint to reach to BSNL higher authorities with BSNL online complaint portal.
Dear readers, please share your views and opinions about BSNL Services. How many you have faced service related issues with BSNL?
28 Comments
Super, Toll free number itself is wrong or not reachable. Keep up. Nothing more to say.
Really, wtf are you doing, can't get the toll free number, as a request we are students at least can we make a call from this sim , at least our classes, you bsnl sucks we people are not status, the complain will be registered at police station not here wait and see .
Every month net will be down, complain , then after 24 hrs it might come back and go Gain After few hours like what happened today. Tired og complaining. Seriously thinking to switch to some other service provider
complaint registerd on 8 days back but not resolved. Totally unresponsive deot
My broadband goes, sometimes for days, sometimes weeks. I complain on 198. My local (Thillenkeri) maintenance chaps are always too busy to come. I have made several written complaints to the Divisional Engineer in Mattanur and visited her many times. But she cannot get her staff to do anything promptly. They take several days to do anything even after she tells them! In short, the BSNL is in a mess! My suggestion is: the government is incapable of running establishments like the BSNL. So privatise them ASAP! Save us the public some sanity!!!
My Complaint against my mob- , sim -Bhubaneswar but i have been residing at Chinsurah WB pin-712101, problem is from my mob no call is connected in 1stor 2nd time , similarly in sending SMS also , i am to try minimum 5/6 times for connecting call and also SMS . Complaint has been given on 19. 5. 21 and 22.5.21 but not resolved yet , very very poor maintainanc. sometimes , without resolving the issue Operator has said "issue is resolved"- how funny it is?
BSNL sabse vahiyad network hai or inka customer care system usse b Jada vahiyad
Brodband network issues my no 01460242054
No doubt if tomorrow BSNL is sold. You people deserve more than that. You are those people who do your duties with a mindset to just sign the attendance register and sit idle and do nothing the whole life.
none of your complaint email ids are valid and the BEST(?) is your phone call complaint number.
They take the complaint and resolve themselves.
Can't even tell if you are straight away going to hell
1503 pe bahut din se call krta hu busy jata h aur kisi helpline number pe phon nhi lagta h
Very dispointed from bsnl…1503 wrong no. Plz gave me no.
The service worst.. No use in making complaints..on calling them the person just gives number of another person.. Second person gives number of third person and it goes on.. finally complaint remains unresolved.. They are prompt in giving you bills to pay whether you get service for that does not matter to them…
krta hu busy jata h aur kisi helpline number pe phon nhi lagta h
worst service. customer service no.always busy
bsnl prompt in only disconnection
Dear sir,
I am submitting written complaints about telephone no.04734 210447 not working . One month land line telephone not connected and two weeks computer internet can not open working. I humbly request your attention to my request and repair the line as early as possible.
Dear sir,
I am submitting written complaints about telephone no.04734 210447 not working . One month land line telephone not connected and two weeks computer internet can not open working. I humbly request your attention to my request and repair the line as early as possible.
My number 04742555888 is not working last one month.once the technician comes and corrected the issue,but still it is not working. So kindly do needful to solve the issue as early as possible.
Sir mera SIM card block ho gaya hai… Us pr balance nhi ho rha hai
SURRENDER BSNL TO PRIVATE HANDS HERE RESPONSE IS VERY VERY POOR
Message from bsnl 0307pm on 18 June says:
complaint resolved (126848343852)
Actually, problem is NOT SOLVED as on date. Landline number 04972820300 continues to be DEAD.
Message received from bsnl at 0307 pm on 18 June that complaint No 126848343852 is resolved. However, fact is that the phone 04972820300 continues to be DEAD ???
BSNL sala sabse bada chor aur sale sarkari karmchari sabse ghatiya log 15 -15 din internet band rehta hai aur ye harami kuch nahi karte uske bare me
My bsnl land-line number is dead since 02.07.2021.Repeated complaints to toll-free numbers are of no use.phone of pune nodal officer is not reachable. We are Senior citizens. Please look into matter immediately.
My Broadband is out of order since 3 days. Complaint made over phone but without resolving the problem in BSNL records it is shown as resolved. What an irony that DSA is advising me to switch to other service provider. May God save BSNL
My Broadband services are down since 3 days. Complaint was lodged but without rectification the same has been shown as resolved in BSNL records. Irony is this that BSNL DSA is this that BSNL DSA is telling me to switch to other service provider. May God save BSNL.
My Broadband services (in Digha,Patna) are down since 3 days. Complaint was lodged but without rectification the same has been shown as resolved in BSNL records. Irony is this that BSNL DSA is this that BSNL DSA is telling me to switch to other service provider. May God save BSNL.
Last 4 month BB not working. Multiple time logged complain 198 but issue not resolved. BSNL just playing with customer.
Land line ftthconnection obtained 4th August 2021.phone no. 29904966 still not working. Please activate the same.