Tweets by CMDBSNL
“Besides ramping our infrastructure to meet customer expectation we have also kick-started the SWAS or Service With A Smile campaign across the nation to listen and connect with our customers,” BSNL CMD said.
As we reported earlier, BSNL launched a new initiative – Service With A Smile (SWAS) which was aimed to improve customer care and quality of services. As part of these initiatives, employees of BSNL today took a pledge to serve all customers with a smile and resolve any service related issues as soon as possible.
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- Improving customer care: Special focus will be given to customer care and customer satisfaction. Special attention will be given to address the grievances of the customers related to billing, faults and all matters related to service.
- Ensuring fault free service: Utmost care will be given to ensure customer satisfaction by providing a fault free service. Atleast 60% of the faults will be cleared on the same day.
- Improving service of mobile services: All efforts will be taken to reduce the the downtime of Mobile Towers (BTSs) and thereby to improve the quality of mobile services.
- Maintenance of fault free cable network: Special attention will be given for the maintenance of BSNL’s copper cable network (landline network).
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