The regulator is of the view that the mandated regime would provide relief to consumers from the issue of call drops to some extent and spur the service providers to improve quality of service. TRAI will keep a close watch on the implementation of the mandate as well as the measures being initiated by the service providers to minimize the problem of dropped calls and may undertake a review after six months, if necessary.
“We are very disappointed, we do not believe this is the right solution. There is lot of ambiguity arising from the proposed solutions,” Rajan S Mathews, director general of COAI, said. Mathews said the industry will approach the regulator to seek clarity on various issues, and may even approach TDSAT (Telecom Dispute Settlement and Appellate Tribunal) against TRAI decision.
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