BSNL CMD Anupam Shrivastava said “All employees pledge today to serve the customer with new motto i.e. ‘Service with a Smile’ (SWAS). The theme SWAS was missing till now in BSNL. Often people talk about network, equipment, OFC cable and other infrastructure but the quality of service we offer is what that matters a lot. When Government is celebrating the ‘Good Governance Week’, there cannot better theme for BSNL than to provide service with a smile to our all customers.”
will be taken by the employees of BSNL under the ‘Service with a Smile (SWAS)’ programme.
- Improving customer care: Special focus will be given to customer care and
customer satisfaction. Special attention will be given to address the grievances of the customers related to billing, faults and all matters related to service.
- Ensuring fault free service: Utmost care will be given to ensure customer satisfaction by providing a fault free service. Atleast 60%
of the faults will be cleared on the same day.
- Improving service of mobile services: All efforts will be taken to reduce the the downtime of Mobile Towers (BTSs) and thereby to improve the quality of mobile services.
- Maintenance of fault free cable network: Special attention will be given for the maintenance of BSNL’s copper cable network (landline network).
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