This would also reduce complaints about non-answering of calls by Customer Care Executives.
- Registration of Online Bill Payments / Online Recharge Complaints
- Registration of complaints related to BSNL Landline Services
- Registration of complaints related to BSNL Broadband Services
- Log on to BSNL Website (www.bsnl.co.in) and Click on 'Customer Care' and Select your 'Circle/State'
- Click on 'Complaint Booking - GSM' link as shown in the above figure. (Select Landline/Broadband to register Landline/Broadband complaints through Selfcare Portal)
- Enter your 'BSNL Mobile Number (10 Digit Number)' and select 'Complaint Category' from the drop down list. Then click on 'Proceed'. (Eg:- To register 3G/2G Speed related complaint, select 'Network Complaint' and click on Proceed.)
- Now Enter your details like 'SSA(District Name)', Name of Location with respect to complaint, Alternate Contact Number and Case Summary in a few words and click on 'Register'.
- Your complaint will be registered and an SMS notification with docket number of the registered complaint will be sent to your Mobile Number (for which complaint was lodged). Please note down the docket number for future reference.
- To keep tack of already registered complaint, we may log on to BSNL Online Customer Care Portal and Click on 'Complaint Status GSM' link and select your Circle/State.
- Now, Click on 'Complaint Tracking' link provided in the page.
- Enter 'Mobile Number' and 'Docket Number / Complaint Number' and click on 'Submit'
- Then, the present status of your complaint will be displayed on screen. It will also display the section under which your complaint is pending.
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