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03 June 2015

Exclusive: Government plans to introduce Disincentive for operators & Free Talk Time to customers to limit the Call Drop issue

The Government could soon direct telecom operators to compensate mobile phone users with a free call for every call dropped. Telecom Minister Ravi Shankar Prasad stated that the companies needed to reinforce their system to ensure that there are minimum call drops.


The Minister said, "Call drops need to be minimized. The private operators need to reinforce their mechanism. I have directed officials in the department to work on a disincentive architecture for the operators."  The final decision on this matter will be taken within a period of six months.

Telecom Secretary Rakesh Garg has requested the member (technology) in Department of Telecom (DoT) to look into the matter and if necessary, the matter will be sent to sectoral regulator TRAI for its recommendations. 

The Minister also emphasized the need to install more mobile towers to improve call quality. “There is a campaign on radiation issues, which is not good. In its study, the WHO had set standards for radiation. In India, we have set a standard which is one tenth of this. To minimize call drops, it is necessary that we have more towers,” he added.

The Minister also added that if someone comes with a clear evidence of problems and dangers due to cell tower radiations, the ministry will look into it.

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