Over 1% of prepaid customers of state run BSNL raised issues in Kolkata and 0.24% in West Bengal raised issue regarding their bills.
Tata Teleservices failed to resolve billing dispute in it’s four service areas: Mumbai and Maharashtra (for CDMA and GSM services), Kolkata (for CDMA services) and Tamil Nadu (for GSM services).
BSNL was unable to resolve billing dispute within four weeks in 10 out of 22 telecom circles in the country which include Bihar, Kolkata, North East, Odisha, UP West and West Bengal. Airtel and BSNL failed to refund charges levied wrongly on consumers within TRAI benchmark of 1 week from the date complaint is resolved.
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