While analyzing the complaints during last six months, it is seen that, the number of complaints have reduced considerably. In May 2014, there was about 3,72,045 VAS complaints whereas in October 2014, the number is reduced to 1,50,606. This number will be reduced further only if the new system (CVPS Cum CG Platform) is fully implemented in the right manner.
providing response to customer queries, update VAS profile of
customers, trigger delivery of requested VAS and charging. Earlier all
these activities were done by VAS providers themselves.