Bharat Sanchar Nigam Limited (BSNL), one of India’s leading Telecommunications companies, launched Centralized VAS (Value Added Services) Provisioning System cum Consent Gateway (CVPS cum CG) for its mobile subscribers in the country.
Now, this CVPS cum CG will centrally control all activities like activation, obtaining 2nd consent from customers, providing response to customer queries, update VAS profile of customers, trigger delivery of requested VAS and charging. Earlier all these activities were done by VAS providers themselves.
Mr.Anupam Srivastava, Director (CM), BSNL Board, stated that “CVPS cum CG will enable BSNL to serve its customers better. This will instill more confidence in to consumers as now VAS subscription will be activated only after obtaining double confirmation from customer and that too by independent third party. This system will be a milestone to attain customers satisfaction, as subscriber will be informed for every single penny which is charged against the provisioning of VAS.”
What do you think about this customer friendly move by BSNL? Please share your comments.