BSNL's Chairman and Managing Director (CMD) Shri. Anupam Shrivastava today interacted with customers in Kerala telecom circle through a live chat programme conducted through Twitter.
This was for the first time that a top official of any public sector firm interacted live with customers. Also in telecom sector, it was first such initiative where a top official of a company interacted with its consumers through a live chat to address their grievances, complaints and suggestions.
BSNL CMD said - "a rejuvenated BSNL is exploring multi-channel activities to reach out and delight our consumers. Besides ramping our infrastructure to meet customer expectation we have also started the SWAS (Service With a Smile) campaign across the nation to listen and connect with our customers."
Customers also made complains regarding issues of call drop in mobile services, 3G coverage issues, poor quality service, billing, among others. Regarding 4G services, BSNL CMD said that, BSNL will roll-out 4G service in the next financial year. BSNL CMD assured that all suggestions/complaints made through today's live chat programme will be examined at fast track and problems will be solved soon.
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Dear readers, please share your views and opinions about this latest initiative taken by BSNL's top most official via comments with us. Whether this will help the PSU to improve its services?