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Sunday, September 6, 2015

TRAI is collecting data from operators about compensation / refund / rebate given to subscribers facing call drops

Telecom Regulatory Authority of India (TRAI) has issued letter to mobile operators in India to submit data about compensation / refund / rebate given to subscribers facing call drops. Government of India is taking proactive steps to ensure that the menace of call drops is remedied at the earliest.

TRAI is collecting data from operators about compensation / refund / rebate given to subscribers facing call drops

Recently Prime minister Narendra Modi has also expressed his concern over the growing rate of call drops in India. DOT has instructed TRAI to collect data from telecom service providers regarding the statistics of call drops faced by subscribers on their network and steps taken by the operators to compensate the subscribers for the same.

As per this instruction, TRAI has sent out letters to all mobile operators demanding information about compensation / refund / rebate given to subscribers facing call drops.

The letter issued by TRAI addressed to all telecom operators was read as follows:
Sir/Madam 

As you are aware, call drops’ complaints are on the rise, which is a cause of serious concern for the authority. At the same time it has come to the notice of the authority that a few service providers are voluntarily/on demand compensating their subscribers for ‘local’ call drops, to ameliorate the agony and anxiety of the subscribers. 

In view of above, the authority would like to know whether any such benefit, in the form of refund, rebate, concession or compensatory talk time etc. is being extended by your company to the subscribers in case of call drop during local calls, STD calls and calls made while roaming. Kindly also provide complete details of the scheme/offer/policy of the company and the number of subscribers to whom such compensation has been offered and the total amount of compensation offered in the last two years and the current year (LSA wise)

About the increasing rate of call drop in India, Telecom Minister Ravi Shankar Prasad said - 


It is a national concern. While I appreciate the role of telecom operators in the expansion of mobile network in India, it is equally important for them to reinforce the infrastructure so that people may not have the call drop problems.

Read More: TRAI Report Card June 2015: Broadband Subscriber base in India increased to 108.85 million with monthly growth rate of 3.71 percent

Dear  readers please share your views and opinions about this latest TRAI instructions via comments with us.

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