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Sunday, December 14, 2014

Exclusive: BSNL Kerala Circle to introduce USSD Selfcare for Prepaid || Changes SMS Keywords & USSD Short codes for STV activation and Prepaid Balance Enquiry from 16-12-2014 onwards

BSNL Kerala Circle is all set to commission it's new IN (Intelligent Network) for prepaid mobile customers. BSNL is already in the process of upgrading their network elements to the latest version through the GSM Phase VII expansion project.

bsnl-kl-new-sms-short-codes

The major changes are in the prepaid stv balance enquiry short code, SMS Key words (SMS short codes) and the SMS number for the activation of STVs through SMS. The current number 53733 will be changed to 123. Prepaid STV balance enquiry short code will be *124*2# ( or send sms STVENQ to 123). 

To know Own Mobile Number : Dial *888# 
To know Prepaid Account Balance : Dial *123# or Dial *124#
To know STV Balance : Dial *124*2# or Send sms STVENQ to 123

The migration of prepaid numbers to this new IN (Phase VII - Alcatel IN) will be done in phased manner during this month of December. During the first phase of migration on 16-12-2014, it is proposed to migrate all prepaid customers whose numbers starting from 82812, 82816,83010, 94003 & 94956 to Phase VII Alcatel IN. Entire Prepaid Mobile Numbers will be migrated within one week.


The new IN offers USSD selfcare service (through *124#) which enables a prepaid customers to check their balance, activate STVs, change the current prepaid mobile plan, Friends & Family number change etc. USSD selfcare service can be accessed by dialling *124#.


Changes in the current procedures are:
  1. Cumulative topup facility for validity extension is not available for New Mithram Plan.
  2. Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated. However on migration to ALU, the data validity will be extended for 30 days with available data volume on date. The customer has to consume the available volume within this period.
New USSD Selfcare Services for BSNL Prepaid Mobile Customers of Kerala Circle

ALU IN USSD:   Dial *124#
Press 1 for balance
Main A/c balance Rs.10.0000  Exp: Date: 31/12/2014 Plan: Pyari Jodi, Press 9 to go back to Main Menu or 0 to exit
Press 2 for Recharge Press 1 for Voucher Recharge
Pls enter your 18 digit secret code followed by #
Press 2 for Third party recharge Dial the target mobile No & secret code in <10 digit number>*<18 digit secret code># format
Press 9  to go back Returns to previous menu 
Press 0  to exit Exit 
Press 3 for STV Press 1 for STV enquiry Displays STV details 
Press 2 for STV subscribe Please choose STV type 1 GPRS 2 Voice 3 SMS 4 ROAM 5 COMBO 6 ISD.  Enter your choice
Press 9  to go back to main menu Returns to previous menu 
Press 0  to exit Exit  
Press 4  for FNF Press 1 for FNF view On your FNF list you have: 9443100123.  Press 9 to go back to main menu or 0 to exit
Press 2 for FNF add Enter the 10 digit number followed by #
Press 3 for FNF Modify Enter the old and new number in <old number>*<new number>#
Press 9  to go back to main menu Returns to previous menu  
Press 0  to exit Exit  
Press 5  for Plan Change Please Choose new tariff plan name:1.  New Mithram  2 Per Sec etc.

New SMS Keywords for BSNL Prepaid Mobile Customers of Kerala Circle

New SMS keywords for Local / STD Calling STVs

Group I : Local / STD Calling STVs MRP (Rs) Validity (Days) Old STV Code New STV Code
20100 Sec (335 Min) Local / STD Calls to Any Network 135 30 VOICE135 STV VOICE135
Free All India Roaming in BSNL & MTNL Networks
All Local & STD Calls Any Network - 1.5 paise / Sec
(*VOICE33 can be activated only through SMS)
5 / 67/ 89 / 33* 1 / 30 / 90 / 7 VOICE5 / VOICE67 / VOICE89 / VOICE33 STV VOICE5 / STV VOICE67 / STV VOICE89 / STV VOICE33
Local Call to Any Network - 1.4 paise / 2 Sec 45 / 122 30 / 90 VOICE45 / VOICE122 STV VOICE45 / STV VOICE122
All BSNL numbers in Kerala (Landline & Mobile) - 20 Paise / Minute 47 28 VOICE47 STV VOICE47
All Kerala BSNL Landline & Mobile - 12 Paise / Minute 65 28 VOICE65 STV VOICE65
Local Calls to Any Network - 30 paise / Min + Rs. 20 Talk time 71 30 VOICE71 STV VOICE71
STD Calls to Any Network - 35 paise / Min 84 84 VOICE84 STV VOICE84
STD Calls to Any Network @ Rs.1.3 / 3 Minutes (SMS Activation Only - To activate, send VOICE16 to53733) - Available upto 17-12-2014 16 30 VOICE16 STV VOICE16
STD Calls to Any Network @ 40 paise / Minute 42 30 VOICE42 STV VOICE42
All BSNL numbers in India at Night- 5 Paise / Minute (11 pm to 6 am) 39 30 VOICE39 STV VOICE39
All India BSNL- Re 1 per 3 Minutes , Other Operator Rs 1.20 per 3 Minutes 28 30 VOICE28 STV VOICE28
Kerala BSNL 1ps/2sec, Kerala Other 1ps/ 1sec, STD BSNL 3ps/2sec
STD other 2ps/1sec
66 / 183 30 / 90 VOICE66 /  VOICE183 STV VOICE66 /  STV VOICE183
Free call forwarding to Any BSNL Landline / WLL 21 30 VOICE21 STV VOICE21

New SMS keywords for Unlimited Calling STVs

Group II :Unlimited Calling STVs MRP (Rs) Validity (Days) Old STV Code New STV Code
80 Min free calls to all India any Network 31 1 VOICE31 STV VOICE31
Unlimited free calls to all India BSNL Landline & Mobile Numbers 161 / 699 6 / 30 VOICE161 / VOICE699 STV VOICE161 / STV VOICE699
800 Min free calls (11pm-6am) to All India BSNL Landline & Mobile Numbers 56 30 VOICE56 STV VOICE56
1800 Min free calls (11pm-6am) to All India BSNL Landline & Mobile Numbers 121 30 VOICE121 STV VOICE121
Unlimited Free calls to Kerala BSNL Landline & Mobile Numbers 341 / 891 27 / 81 VOICE341 / VOICE891 STV VOICE341 / STV VOICE891
Unlimited Kerala BSNL Numbers + 500 Min All India Any Network 571 27 VOICE571 STV VOICE571
Unlimited Kerala BSNL Numbers + 1500 Min All India Any Network 1491 81 VOICE1491 STV VOICE1491

New SMS keywords for Free SMS STVs

Group III : Free SMS STVs MRP (Rs) Validity (Days) Old STV Code New STV Code
1500 Free SMS (BSNL Network), 12 paise / SMS (Other Network) 33 15 SMS33 STV SMS33
3000 Free SMS (BSNL Network), 12 paise / SMS (Other Network) 53 30 SMS53 STV SMS53
130 Free SMS (Any Network All India) 13 7 SMS13 STV SMS13
265 Free SMS (Any Network All India) 23 15 SMS23 STV SMS23
 385 Free SMS (Any Network All India) 35 30 SMS35 STV SMS35
 860 Free SMS (Any Network All India) 59 30 SMS59 STV SMS59
1650 Free SMS (Any Network All India) 83 30 SMS83 STV SMS83
3000 Free SMS (Any Networl All India) 147 60 SMS147 STV SMS147

New SMS keywords for 3G / 2G Data Offers

Group IV : 3G / 2G Data Offers MRP (Rs) Validity (Days) Old STV COde New STV Code
90 MB 3G / 2G Data 14 2 DATA14 STV DATA14
200 MB 3G / 2G Data 40 7 DATA40 STV DATA40
450 MB 3G / 2G Data 78 14 DATA78 STV DATA78
650 MB 3G / 2G Data 98 19 DATA98 STV DATA98
1 GB 3G / 2G Data 139 20 DATA139 STV DATA139
1 GB 3G / 2G Data 155 28 DATA155 STV DATA155
1 GB 3G / 2G Data (New Data STV) 176 30 DATA176 STV DATA176
1.2 GB 3G / 2G Data (New Data STV) 231 30 Flexy Recharge Only Flexy Recharge Only
2 GB 3G / 2G Data 252 30 DATA252 STV DATA252
5 GB 3G / 2G Data 561 30 DATA562 STV DATA562
7 GB 3G / 2G Data 821 60 DATA821 STV DATA821
10 GB 3G / 2G Data 1011 30 DATA1011 STV DATA1011
20 GB 3G / 2G Data 1949 60 DATA1949 STV DATA1949

New SMS keywords for ISD STVs

Group VI :ISD STVs MRP (Rs) Validity (Days) Old STV Code New STV Code
Canada, USA, Singapore, China Voice Rs.1.49 / Min, SMS Rs.3.00 43 30 ISD43 STV ISD43
Bangladesh,Hongkong,Malaysia,Thailand Voice Rs 2.99 / Min, SMS Rs 3.00 25 30 ISD25 STV ISD25
France,Germany,UK (Not all levels) Voice Rs 4.49/ Min, SMS Rs 3.00 38 30 ISD38 STV ISD38
Australia,Bahrain,Indonesia,Kuwait, Voice Rs 6.49 / Min, SMS Rs 3.00 24 30 ISD24 STV ISD24
Nepal,  Voice Rs 6.50 / Min 18 30 ISD18 STV ISD18
Bhutan,  Voice 10 paise / Sec (SMS Activation Only) 16 18 ISD16 STV ISD16

New SMS keywords for Prepaid Plan Vouchers

Prepaid Plan Vouchers MRP (Rs) Validity (Days) Old STV Code New STV Code
Per Second Plan 36 180 PV36 PLAN SEC
Per Minute Plan 37 180 PV37 PLAN MIN
Mithram Plan 49 180 PV49 PLAN MITHRAM
Pyari Jodi Plan 75 180 PV75 PLAN PYARI
Roam Free Plan 199 180 PV199 PLAN RTPFR199
Roaming Plan 46 180 PV46 PLAN RTP46
Jai Jawan Plan 99 30 PV99 PLAN JAWAN
Annual Data Plan 1251 1251 365 PV1251 PLAN DATA1251
Annual Data Plan 2299 2299 365 PV2299 PLAN DATA2299
Annual Data Plan 3299 3299 365 PV3299 PLAN DATA3299

New SMS keywords for CDR / FNF Change / Balance Enquiry...

Other SMS KEY Words
Description SMS Keyword
For Last CDR LAST
For Last 5 CDR LAST5
For FNF Add FFE<10 digit number>
For FNF Modification FFM<OLD NUMBER><NEW NUMBER>
For Pyari Jodi Landline Add FFL<11 digit number>
For Jai Jawan (Para Military) Add PMF<10 digit number>
To list registered FNF FNFLIST
To list eligible plan for migration PLANLIST
For balance enquiry BAL
For Voucher Recharge RC<18 digit secret code>

The integration of new IN will help BSNL to provide better and more reliable service to it's esteemed customers. Please share your views and opinions regarding the commissioning of new IN and introduction of USSD selfcare service for BSNL prepaid customers.

51 comments:
Post Comments
  1. Changes in the current procedures are:
    2. Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated. However on migration to ALU, the data validity will be extended for 30 days with available data volume on date. The customer has to consume the available volume within this period.

    Please clarify..
    Does this mean than STV DATA176 can be renewed with DATA176 only and not with DATA252??

    If there is a data balance of 10GB, does it have to be consumed within 1 month and not carried forward upon renewal of data plan??

    Please clarify

    ReplyDelete
    Replies
    1. Dear Friend, Yes. Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated.

      If we have 500 MB left in our data STV 155, it will be carried forward only with recharge 155 (stv155).

      Delete
    2. Please correct me if there is any correct in the following. If we have 500 MB left in our data STV 155, it will be carried forward with recharge 155 (stv155) which has a validity of 28 Days. So after 28 days I have 200 MB data balance. So on next STV155 top up, this 200 MB will be again accumulated. This accumulation will be continued until and unless we use the same STV plan.

      Delete
    3. Actually you must recharge on or before the expiry of that plan, that means on day 28 for accumulating the balance.

      Delete
  2. How can I check internet balance...?
    *124 *4# is not working..

    ReplyDelete
    Replies
    1. Rijas Rasheed, Dial *124*2# or send sms STVENQ to 123 to know the status of all activated STVs (VOICE/SMS/DATA/ISD/COMBO)

      Delete
  3. By "Data2G" or "Data3G" followed my mobile number we were able to know the data balance SIM in Data Card owned by us . This was useful for to know data balance of Data card with out computer/laptop was out of our reach then .
    What is equivalent facility now?

    ReplyDelete
  4. Sreekumar,

    Similar option will be made available soon in the new IN also.

    ReplyDelete
  5. How to activate isd facility in prepaid plans now..?

    ReplyDelete
    Replies
    1. Dear Friend, see details about ISD facility activation @ http://www.keralatelecom.info/2015/01/activate-isd-facility-in-bsnl-prepaid-postpaid-mobile.html

      Delete
  6. Will Mithram plan auto renewal work now? all FNF numbers need to be added for each renewal? How to add FNF now? Using *124# doesnt work. Adding 91 before the number says incorrect number., adding 0 to the number says Thank You. But no FNF numbers gets added.

    sending HELP by sms to 123 returns many options. But none of them works for Kerala.

    ReplyDelete
    Replies
    1. Dear Friend, Auto Renewal option is available for Mithram Plan also. Dial *124*6# to verify yourFNF Numbers. If it is empty, just add them in the required format. See detailed instruction about FNF Addition/Modification @ http://www.keralatelecom.info/2015/01/bsnl-kerala-ffe-fnf-friends-and-family-activation-modification.html

      Delete
  7. I have two stv's of 3G data. Validity of 1st one DATA139 expires on 31-1-2015 and the other STV data78 expires on 16-1-2015. Please confirm the STV data voucher from which priority of 3G data consumption is determined when data balance is available in both the STVs during the period from 1-1-2015 to 15-1-2015

    ReplyDelete
    Replies
    1. Dear Sunilkumar, Data balance will be deducted from the account which will expire first. ie, from STV DATA78.

      Delete
  8. today i had charged DATA for Rs.155- send sms STV155 to 123- but i got a reply that the same had been charged for Rs.139 and valid for 20 days. why this had happened

    ReplyDelete
    Replies
    1. Dear Ramesh, just dial *124*2# to see the activated list of Data STVs.

      Delete
  9. Today I tried data98 and send sms STV DATA98 to 123 but I got reply as "Unauthorized Operation. Please Contact Customer Care." What is the issue? Please help!

    ReplyDelete
    Replies
    1. Dear Friend, just try to send the SMS again in the correct format - STV DATA98 to 123. We may use recharge option also.

      Delete
  10. what is the difference between raoming plan & raoming free plan? please exp

    ReplyDelete
    Replies
    1. In Roaming Free Plan, Incoming Calls are completely Free. Whereas in Roaming Tariff Plan, there will be a nominal charge for Incoming Calls while in roaming. See detailed plan tariff @ http://www.keralatelecom.info/p/prepaid-mobile-plans.html

      Delete
  11. how to activate DATA STV Rs :17.00(100 mb data plan for 2 days) from prepaid balance

    ReplyDelete
    Replies
    1. Dear Jp,

      Just send STVspaceDATAMRP to 123. (Eg: STV DATA14 to 123, 14 is the denomination for Kerala Circle)

      Delete
  12. Thanks for your valuable help. I am working in IT field and I was search how to change my current plan to per second plan and that SMS code and SMS no:, for last few hours on BSNL website and allover the internet and i could find it only here. and i think BSNL are a f--king company. and allover fools work there only for f--king theirs ----.

    ReplyDelete
  13. what is the differencebetween stv135 and stv149

    ReplyDelete
    Replies
    1. Dear Abdul Rasak,

      STV 135 will be changed to PER MINUTE Tariff from 01-07-2015 onwards. Whereas, STV 149 is a PER SECOND Billing STV.

      Delete
  14. Today I tried GPRS RF and send sms STV GPRS RF to 123 but I got reply as "Unauthorized Operation. Please Contact Customer Care." What is the issue? Please help! I tried sending sms many times in many different ways but i got the same reply PLEASE PLEASE PLEASE PLEASE
    HELP

    ReplyDelete
  15. I had recharged my STV DATA account with Rs.98 with a validity upto 19.05.2015.On 19.05.15 i had a balance of nearly 300 MB an i recharged again the same number with DATA plan OFKerala circle STV DATA 14.But my previous data balance of 300 Mb got lapsed and i got only a data balance of DATA plan 14 only.What should i do to regain my balace of 300 MB.

    ReplyDelete
    Replies
    1. Dear Friend,

      Accumulation of Data STVs of different denominations is not possible. Only STVs of same MRP will be accumulated.

      Delete
  16. I cant check DATA balance last 10 days thru SMS ( STVENQ TO 123). What Should I do ? I am not using mobile phone i have router so could not Dial *124*2# . Pls help
    location Aluva number starting with 82819......

    ReplyDelete
    Replies
    1. Dear Hameed Mohammed, Please dial 0481-2567000 during office hours for support / assistance. For Toll Free Customer Support, dial 1503

      Delete
    2. I use a bsnl data card How can I chnage my data plan of 666 to another ?

      Delete
    3. This comment has been removed by the author.

      Delete
  17. My mob 9495630351. Today at 12.20.10 I paid Rs 125 for ctop to 3rd party shop No.9448638138. I do not have internet. I do not want this plan. Please credit the eligible sum to my mob 9495630351. Reference 2580334286

    ReplyDelete
  18. A J anandakrishna Mob 9495630351 Today at 12.20.10 I paid Rs125 for ctop . However Rs 125 is stated to be for internet. I do not have internet. Kindly transfer eligible amt to my mob. reference No.2580334286

    ReplyDelete
  19. How can we know which numbers are added in mithram plan?

    ReplyDelete
  20. If I recharge to change the plan (ie migration). What will happen to my previous balance?

    ReplyDelete
  21. Dear sir
    Please let me know that how can I retrieve my old deleted messages.

    ReplyDelete
  22. Dear Sir,

    I charged for STV 125 on OCT 30th and there was 3+ Hr talk time and SMS were remaining. My Validity completed on 9th Nov. On 10th morning it renewed automatically for 180 more days in Mithram plan. Now i lost my 125 offers. I again charged for 125 but no offers received yet. Loosing money on making call and SMS. Please advice how to get back my STV 125

    Regards,
    Anoop

    ReplyDelete
  23. what is f nd f? ...how this can be activatd...? is there any special charge for this?

    ReplyDelete
  24. What is the meaning of HOME LSA?

    ReplyDelete
  25. I can't recharge..it says 'dialed access code is wrong'.

    ReplyDelete
  26. I can't recharge..it says 'dialed access code is wrong'.

    ReplyDelete
  27. Peasenhall give update information about STV codes and rates
    I was searching 28 days validity 1gb prepaid gprs plan for mobile
    It's rate now Rs.198.00 for 28 days but not updated in your chart

    ReplyDelete
  28. How I can check the last call charge? What is the USSD code for this?

    ReplyDelete
  29. My data 155 shows expiry on 9/5/16 and has 708 mb left and also has free etc 50 mb. I recharged for 36 validity extension. Still I can't connect. What would b the reason

    ReplyDelete
  30. How to activate pyari jodi plan by SMS? Give me the code

    ReplyDelete
  31. how to deactivate stv sms 35?

    ReplyDelete
  32. what all are the Stvs available for ISD to UAE from kerala

    ReplyDelete
  33. Any facility to GIFT SOME AMOUNT TO ANOTHER MOBILE NUMBER . Both BSNL!!!!

    ReplyDelete