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Thursday, September 11, 2014

Register Your Long Pending Complaints to "BSNL Higher Authorities" through "Online Grievance Portal" for faster settlement

State run PSU, Bharat Sanchar Nigam Limited (BSNL), launched an Online Grievance Registration Portal which allows its customers to register their long pending complaints of Mobile, Broadband, Landline, WiMAX , 3G etc. The complaints registered through this Online Public Grievance Portal will be monitored centrally from BSNL Corporate Office, New Delhi and will be solved in a time bound manner.


The Online portal is very simple and complaint registration process is very easy. We may register all types of complaints related to BSNL & BSNL Services.

Customers can lodge their complaints related to Landline, Mobile, Broadband, WiMAX, 3G, VAS related complaints, MNP Complaints, Misbehavior by staff etc. through this online portal.
  • Initially, BSNL customer may book their complaints at BSNL Toll Free complaint numbers. (1500-Landline  / 1502-WiMax, CDMA, EVDO / 1503-GSM Mobile / 1504-Broadband / 1505-Blackberry Services / 1506-ISD Complaints etc. as per complaint category)
  • If the complaint hasn’t been resolved with the local authorities, BSNL customers may lodge their long pending complaints through this Public Grievance Portal.

  •  BSNL Employees can also submit their grievances related to transfer / posting, pension, staff matters through this portal.

Complaint Booking Procedure through Online Complaint Portal

Booking of compliant on this BSNL Public Grievance Online Complaint Portal is simple and easy.
  • Open your web browser and just logon to BSNL Public Grievance Registration Form @ http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
  • Select Telecom Circle or State
  • Fill your details in requisite fields (Name, Address, Place, E-mail Address, Contact No, Telecom SSA/Unit, Grievance-Phone, Grievance Nature, Grievance / Problem in Brief), which is must, to reach to BSNL authorities and a contact with the customer. 
  • After filling the details, just click on submit then you will get your unique complaint ID. Note down this ID, so that we may follow up the registered complaint in future. 

How many of you have experienced difficulties in dealing with BSNL offices / Customer Care Centres ? Please share your experiences with us and register on this Online Portal to resolve your long pending complaints at the earliest.

32 comments:
Post Comments
  1. BROADBAND No.03262306510..MY CONNECTION NEW.very bad condition BSNL DHANBAD ..My complaints lodged through this channel are pending since 1 months; not yet resolved, nor any responsible officer contacted me. What is the use then?..SDO/GM DHANBAD NOT MY SOLVE PROBLEM

    ReplyDelete
  2. I have posted a complaint in this portal. Here is the present status on 03/09/2015.

    Docket No. KRL/CO/2015/9552
    Date Booked 18/08/2015
    Name SATHYARAJ R
    Phone 2403870
    Grievance I have submitted the application for shifting on 16.06.2015. But it has not been given till date.I am paying the bills without availing any facility.
    Current Status CASE IS YET TO BE FINALLY DISPOSED OFF BY CIRCLE HEAD OFFICE . FORWARDED TO CONCERNED UNITS/SECTIONS FOR TAKING NECESSARY ACTION. PENDING AT SDE CHELARI MALAPPURAM KERALA .

    ReplyDelete
  3. Land phone no. 0468 2317142 installed in my brother's residence at Arattupuzha (kozhencheri circle) is not working since long. They have complained in several occasion but so far it is set right. Even though it is not working bill is generating correctly every month. Today I have once again lodged a complaint vide docket No. 1140832761620. I hope at least this time the above telephone will be sett in order by your personal interference.

    ReplyDelete
  4. This is to inform you that we are facing lots of problems with our BSNL telephone lines and also with the internet connection.

    We have subscribed for 3G internet connection and most of the the time the internet connection is very slow and after rains and bad weather we are having problems with the land line phones . Already the phone cables are in lots of adjustments and minute connections . Every time we need to repair the cables .

    All the people in this area are also facing such kind of problems.
    My land line number is 0469-2656744 .

    Kindly look into the matter and do necessary steps to curb these problems.

    ReplyDelete
  5. This is to inform you that we are facing lots of problems with our BSNL telephone lines and also with the internet connection.

    We have subscribed for 3G internet connection and most of the the time the internet connection is very slow and after rains and bad weather we are having problems with the land line phones . Already the phone cables are in lots of adjustments and minute connections . Every time we need to repair the cables .

    All the people in this area are also facing such kind of problems.
    My land line number is 0469-2656744 .

    Kindly look into the matter and do necessary steps to curb these problems.

    ReplyDelete
  6. Sir,
    my land line num 0481-2351106 is dead since 1 week i have complained many times but still no replay , kindly do the needful
    reg
    Mr. K.G.MANI , 9446980048

    ReplyDelete
  7. tk george, tkg1953@hotmail.comNovember 6, 2015 at 4:21 PM

    I have internet connection with 650/- rs 512, As I have taken the connection the speed of net was enough. But last 1 month my net speed is less. I heard, from public that you are helping to private sector if we disconnect BSNL Service. Please clarify whether we continue with BSNL or ????

    ReplyDelete
  8. Sir,
    I am consistantly complaing about the connection failure in broadband.your staffs are directing me to go to higher officials. I am your customer since 2003 and i am paying my bills on time.my complaints never rectified yet.The worstest service which any public sector cannot offer.
    Arun 9037283398

    ReplyDelete
  9. i suscribe bsnl bb for 750 per month orginal speed is 520 kb/s I got maximum 10 kb/s always complaint I paying bills on time please improve your service you always killing the log

    ReplyDelete
  10. Sir,
    I am consistantly complaing about the connection failure in broadband.your staffs are directing me to go to higher officials. I am your customer since 2013 and i am paying my bills on time.my complaints never rectified yet.my land number is 0496 25900470. contract number 9497451072

    ReplyDelete
  11. Dear Sir,
    I am using BSNL Broad Band (p for last 1 years and my number is 0494-2566712.
    Facing the below problem in my connection.
    1. Net connection is not working.
    2. Phone is not working properly
    3. Net speed is very slow.
    Regarding this I have raised so many complaints in local Exchange and also in Thanjavur Head Office. But still the problem is not resolved. Monthly am paying 650Rs for my Connection which is really worthless.
    Kindly I request you to check and resolve the problem as soon as possible.
    Regards

    ReplyDelete
  12. Our land phone is not working properly since last 2yrs & we are getting the same reply from authorities that the cable is faulty & they don't have enough stock . We registered complaints many times through the manual complaint book kept in exchange & using helpdesk# 18003451500. whenever they repair, it works just for 2 or 3 days. Still it's too noisy and can't hear clearly.

    Lot of people terminated their land phone connection bcz of this poor response from maintenance team against the complaints.

    No proper actions were taken by our area telephone exchange and we registered complaint through online Krl/co/14319 13/11/15, still the issues are not been
    solved.

    We expect a permanent solution as we are willing to continue with services from BSNL.

    Expecting an authentic reply.

    Regards,
    For Hamsathali korakkottil


    Abdul Nasar korakkottil.
    Abdul.nasa001@gmail.com

    ReplyDelete
  13. Bsnl representive is very bad taking to the bsnl prepaid custemer .bad service

    ReplyDelete
  14. Our land phone is not working properly since last 2 months & we are getting the same reply from authorities that the cable is faulty & they don't have enough stock . We registered complaints many times through the manual complaint book kept in exchange.

    ReplyDelete
  15. Somany times i complaint for modem problem, DSL signal coming and going, but nobody vlear it. Where i can contact to solve this problem. On my complaint somebody calling to land number and asking problem

    ReplyDelete
  16. RESPECTED SIR LAST 15 TO 20 DAYS I WAS TROUBLED IN OUR BROADBAND VPN CONNECTION.WE CONTACT TO TO THE BSNL OFFICE SOJAT ROAD DIST PALI RAJASTHAN BUT THEIR RESPONSE IS NOT SATISFIED. PLEASE SIR KINDLY REQUESTED TO YOU SOLVE MY PROBLEM.

    ReplyDelete
  17. Sir, we just want to complain about the land line Kasaragod 04994237961 it not working and all bill which we received paid and now around 11 AM somebody came from the BSNL Dept and they removed all cable without any impermation kindly check please awaiting your favorable response
    Many thanks.

    ReplyDelete
  18. I am customer of telephone no 0491 2552457 palakkad My telphone is not working. My complaint has not been attend.i was using broad band for the past 12 years. I was forced to disconnect the same due to poor perfomance .if bsnl is not able to restore the communication i have no other alternatve say good bey to Bsnl

    ReplyDelete
  19. I am customer of telephone no 0491 2552457 palakkad My telphone is not working. My complaint has not been attend.i was using broad band for the past 12 years. I was forced to disconnect the same due to poor perfomance .if bsnl is not able to restore the communication i have no other alternatve say good bey to Bsnl

    ReplyDelete
  20. Hi All, I have 4 mbps broadband connection but my speed is less than 3 mbps, when I called and asked clarification for the same to (Nikita). she said they laied coper connection so your speed will be like that only 3 mbps only but I paid for 4 mbps then how come 1 mbps data speed is less? I paid for 4 mbps and speed is 3 mbps they should charge for that only which they can provide why the hell they charging which they are not providing.

    I am appealing to all give me right advice please. to whom I have to talk or contact - currently I am in bangalore - Karnataka.

    ReplyDelete
  21. I have posted a complaint in this portal. Here is the status

    Docket No. KRL/CO/2016/4646
    Date Booked 25/04/2016
    Name KHADEEJA ARUKANDATHIL
    Phone 0495-2801615

    Current Status CASE IS YET TO BE FINALLY DISPOSED OFF BY CIRCLE HEAD OFFICE. FORWARDED TO CONCERNED UNITS/SECTIONS FOR TAKING NECESSARY ACTION. PENDING AT KUNNAMANGALAM.

    ReplyDelete
  22. My name is UMADEVI I have given à request for internet broadband service at BSNL telephone exchange, vallikunnam, alppuzha, kerala. but more than 20 days they are not ready to give internet connection. .. my land line number is 0479-2336937
    address is
    vipin nivas
    vallikunnam po
    karazhma
    alappuzha

    ReplyDelete
  23. I am മജീദി i have a request for internet brodband service at BSNL Telephone exchange kakkattil and nadapuram- Kozhikode- Kerala. But i am waiting for 4 Months. They are not intrested to give my telephone conection- my land line number is 0496-2448006
    Majeed
    Rayaroth house
    Pathirippatta post
    Kakkattil via
    Kozhikode dis
    Keraka

    ReplyDelete
  24. I am മജീദി i have a request for internet brodband service at BSNL Telephone exchange kakkattil and nadapuram- Kozhikode- Kerala. But i am waiting for 4 Months. They are not intrested to give my telephone conection- my land line number is 0496-2448006
    Majeed
    Rayaroth house
    Pathirippatta post
    Kakkattil via
    Kozhikode dis
    Keraka

    ReplyDelete
  25. I am majeed i have a request for internet brodband service at BSNL Telephone exchange kakkattil and nadapuram- Kozhikode- Kerala. But i am waiting for 4 Months. They are not intrested to give my telephone conection- my land line number is 0496-2448006
    Majeed
    Rayaroth house
    Pathirippatta post
    Kakkattil via
    Kozhikode dis
    Keraka

    ReplyDelete
  26. I am majeed i have a request for internet brodband service at BSNL Telephone exchange kakkattil and nadapuram- Kozhikode- Kerala. But i am waiting for 4 Months. They are not intrested to give my telephone conection- my land line number is 0496-2448006
    Majeed
    Rayaroth house
    Pathirippatta post
    Kakkattil via
    Kozhikode dis
    Keraka

    ReplyDelete
  27. I have only one doubt whether the staff sitting in the BSNL offices are BSNL employees or any other telecome providers personnel as they alweyas delay and discourage any new customers.

    ReplyDelete
  28. I have a doubt whether the staff sitting in the BSNL offices are BSNL employees or any other telecom providers personnel as they always delay and discourage a new customer.

    More can be awaited

    ReplyDelete
  29. Dear sir,

    I’m working in Dubai, my phone BSNL (0091 494 267 1916) connection and internet in not working properly, I have called many times from office in Dubai, and talked to section Engineer, Mr. Chandra Mohan (0091 9447 00 9555). and I haven’t received any reply from him since then. It’s been more than 3 weeks.
    to whom should I give the complaint, I can’t find anyone in Kerala to tell my problems. Please kindly take immediate action or else I would like to have a Permanent disconnect.

    My Dubai No. 00971 50 768 0355
    Email: thengil916@gmail.com
    Kerala No. 0091 99 469 26 121

    regards
    Mohammed Ali.

    ReplyDelete
  30. Hey did any one got any support from bsnl engineers properly. I am wondering how pathetic technicians we have in the customer support side. They take things as granded for their life and the bsnl office is their home and they treat customers as some kind of streets dogs like when we ask about the update on fault reported. This not just case from one engineer support executive, till sd you will have such dialogues, and their is no governing body to take action on customer's concern. How pathetic is the situation, unfortunately I don't have any other choice to switch to alternative provider as well.

    ReplyDelete
  31. Complaint Number : Docket Number KRK/CO/2016/12124
    This is concern as we called multiple times to all concern people based at Ulsoor Bangalore location. The complaint logged through call on 29th September. Need to beg everyone to resolve the issue on problem that is faced by us. Linemen requested us to change wiring as that is problem due to this phone is not functioning.
    2. Spoke to Mr. Dayalan on complaint for next after changing wiring when we called (hey" there coming and they would complete today that on 1st of Oct, till evening same dialogue followed by him after 4:30pm as people will come in the morning to complete the work before 11:30am again need to follow up with Begging on Sir, please send some one. Line men comes and states sir, my wiring is done i have to work to complete and is this different department they would come and rooted to Mr Muniappa on connecting wiring, Following up again with guy to resolve.
    Nobody response on calling 080-25361000 this number nobody attends the call and if spoken by them they state we will arrange to resolve again beg and follow up with them.

    When spoke to dayalan directly to this office Sir, why complaint is not resolved till now as dated on 4th oct @ 03:30pm he stated that is not my department and do complaint online and he diverted to another person he spoke to somebody else through and stated i have spoke to him he would resolve the issue. Still i am waiting for resolve if people not ready to resolve the issues of customer then should be fit to that position. Please recruit and tighten the process and ensure government network operates well and have customer satisfaction.

    Hope this comments give us some results as we are suffering from the BSNL data connection and landline as we are doing business and lost so many clients. As other network dont serve this have how government operates.. Telephone :08025599445

    ReplyDelete
  32. Complaint Number : Docket Number KRK/CO/2016/12124
    This is concern as we called multiple times to all concern people based at Ulsoor Bangalore location. The complaint logged through call on 29th September. Need to beg everyone to resolve the issue on problem that is faced by us. Linemen requested us to change wiring as that is problem due to this phone is not functioning.
    2. Spoke to Mr. Dayalan on complaint for next after changing wiring when we called (hey" there coming and they would complete today that on 1st of Oct, till evening same dialogue followed by him after 4:30pm as people will come in the morning to complete the work before 11:30am again need to follow up with Begging on Sir, please send some one. Line men comes and states sir, my wiring is done i have to work to complete and is this different department they would come and rooted to Mr Muniappa on connecting wiring, Following up again with guy to resolve.
    Nobody response on calling 080-25361000 this number nobody attends the call and if spoken by them they state we will arrange to resolve again beg and follow up with them.

    When spoke to dayalan directly to this office Sir, why complaint is not resolved till now as dated on 4th oct @ 03:30pm he stated that is not my department and do complaint online and he diverted to another person he spoke to somebody else through and stated i have spoke to him he would resolve the issue. Still i am waiting for resolve if people not ready to resolve the issues of customer then should be fit to that position. Please recruit and tighten the process and ensure government network operates well and have customer satisfaction.

    Hope this comments give us some results as we are suffering from the BSNL data connection and landline as we are doing business and lost so many clients. As other network dont serve this have how government operates.. Telephone :08025599445

    ReplyDelete