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Monday, September 22, 2014

Exclusive: BSNL Launches "Voice SMS Service" to All Mobile Customers

State run PSU and PAN India 3G service provider, Bharat Sanchar Nigam Limited (BSNL), launched new innovative 'Voice SMS' service for its GSM Mobile Customers in Prepaid and Postpaid categories. To send voice SMS to our near and dear, just Dial * followed by the mobile number of the person to whom we want to send our voice SMS.


With the introduction of Voice SMS service, BSNL plans to get more customers from the youth category who prefers messaging services than voice calls. 

Voice SMS service eliminates the problem of typing the messages. This service can be effectively used to directly communicate our feelings to our near and dear.

In Voice SMS, we can capture / record our voice as a message and send the same as a Voice SMS and this gives a better approach like expressing your feelings in our own language and in our own style. The receiving party can listen to our voice in his/her convenience. BSNL offers this service at the lowest rate of just 75 paise/minute to its customers. Customers can schedule their Voice SMS also using the IVR menu option.

BSNL Voice SMS Tariff for GSM Mobile Customers
Sl No Particulars Voice SMS Tariff for Prepaid and Postpaid Customers
1 Sending,  Replying & Forwarding Voice SMS Rs.0.75/Min for Local, STD and National Roaming
2 Retrieval of Voice SMS Rs.0.75/Min while in Home LSA & National Roaming

Procedure for sending / retrieving BSNL Voice SMS

Voice SMS is used to send recorded voice message from one subscriber to another subscriber.

How to Send a Voice Message:

1. A-Party dials * followed by B-Party number.( including STD and other operator’s numbers)
2. Welcome message through IVR and voice prompt for Language Selection.
3. System prompts for Voice recording after the peep and ends recording by pressing “#” key.
4. System prompts for 
  • Press “1” to Send the Voice SMS now.
  • Press “2” toListen the message.
  • Press “3” to Record again.
  • Press “4” to send a Voice SMS in a scheduled time.
  • Press “*” to cancel the message.
5. System prompts for “Your message has been sent, Thank you for using BSNLVoice SMS service”.
6. Voice SMS System initiates Outbound call to B-Party.
  • System prompts for number of new messages and the number from which the message 
  • System plays the new voice message.
  • Press “1” toPlay again.
  • Press “2” for next message.
  • Press “3” to play the message Header again.
7. Listened notification is sent to ‘A’ party when ‘B’ party listened the Voice message.

How to Retrieve the Voice SMS:

1. B- Party dials “17070” for retrieve the Voice message.( For BSNL numbers of South Zone)
2. B-party numbers of other operators in Kerala Circle can retrieve the VSMS by dialing 9442717070.
3. B-party numbers of BSNL other Zone subscribers and other operators No.s of other circles can retrieve the Voice SMS by dialing 9442717070.
4. System prompts for number of new/old messages and the number from which the message has been received with date and time.
5. Plays the new /old voice message received lastly.
6. System prompts for -
  • Press “1” toPlay again.
  • Press “2” for next message.
  • Press “3” to play the message Header again.
  • Press “4” to delete the voice message.
  • Press “5” to save a voice message.
  • Press “6” to reply a voice message.
  • Press “7” to forward a voice message.
In short, BSNL customers can enjoy the freedom and flexibility of Voice SMS services instead of traditional text messaging and that too at cheapest tariff.

Readers, have you ever tried the Voice SMS service offered by BSNL? Whether such innovative and new services will attract more youth towards BSNL? Please share your views with us.


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